Open to opportunities

Freda Boakye

@fredaarhen

Message

Detail-oriented customer service and administrative professional

Ghana

Message

What I'm looking for

I seek a role that values teamwork and offers opportunities for growth.

I am a dedicated customer service and a virtual assistant professional with a proven ability to manage tasks and projects meticulously, ensuring accuracy and high quality in all deliverables. My experience spans various roles, including Teller and Customer Service Personnel, where I have consistently demonstrated my commitment to fostering strong relationships within diverse teams and contributing to collective goals.

Throughout my career, I have excelled in understanding and addressing customer needs, enhancing satisfaction and loyalty. My role as an Executive Secretary involved overseeing office management and collaborating with staff to ensure a positive work environment. I am passionate about maintaining the highest standards of confidentiality and discretion in all situations, which I believe is crucial in building trust with clients and colleagues alike.

Experience

Work history, roles, and key accomplishments

Current

Teller

Current

KATH Co-Operative Credit Union

Aug 2023 - Present (1 year 9 months)

Responsible for counting and balancing cash in the register, recording daily transactions, and validating customer cheques to ensure accurate financial operations.

Financial Accuracy

Customer Service Personnel

KATH Co-Operative Credit Union

Oct 2020 - Aug 2021 (10 months)

Provided excellent customer service by addressing needs, assisting with administrative tasks, and managing call duties to enhance customer relationships.

Customer Service Administrative Support Communication Skills Problem Solving Relationship Building

Customer Service Personnel

National Pension Regulatory Authority

Jul 2019 - Sep 2019 (2 months)

Educated customers on services, addressed inquiries and complaints, and managed petty cash transactions to improve customer satisfaction and operational efficiency.

Customer Education Data Entry

Customer Service Personnel

Sinapi Aba Savings and Loans

Jun 2018 - Aug 2018 (2 months)

Engaged in prospecting new customers and selling products, contributing to increased sales and brand visibility through effective marketing efforts.

Sales Marketing Prospecting Brand Marketing Customer Engagement

Executive Secretary

Anona Technologies

Apr 2015 - Sep 2017 (2 years 5 months)

Managed office operations, supervised staff, recorded financial transactions, and organized meetings to ensure efficient workflow and communication.

Office Management Financial Reporting Communication

Education

Degrees, certifications, and relevant coursework

Christian Service University College

Bachelor of Business Administration, Banking and Finance

2016 - 2020

Studied Banking and Finance, focusing on financial management, investment strategies, and economic principles to prepare for a career in the financial sector.