Annastacia Okonkwo
@annastaciaokonkwo
Customer Support and CRM specialist who coordinates patient appointments and converts leads.
NigeriaWhat I'm looking for
I’m a Customer Support Specialist, Patient Coordinator, and Appointment Setter with 5+ years of experience delivering exceptional customer service, managing CRM systems, and coordinating patient appointments—especially in remote operations across time zones.
I help prospective patients and customers move from enquiry to booked consultations by nurturing leads, scheduling appointments, maintaining accurate CRM records, and resolving concerns with a professional, empathetic approach. I’ve worked with HubSpot CRM and Zoho CRM, using Microsoft Teams, Intercom, and Trello to support daily operations and keep stakeholders aligned.
Experience
Work history, roles, and key accomplishments
Patient Coordination Specialist
Harley Surgical Group
Jan 2025 - Present (1 year 7 months)
Follow up with prospective patients to convert enquiries into booked consultations and schedule appointments while delivering an empathetic patient experience. Update patient records in Zoho CRM and coordinate appointments and confirmations via Microsoft Teams.
Customer Support & E-commerce Ops
OanitalsMart
Jan 2024 - Jan 2025 (1 year)
Managed customer enquiries, orders, and delivery updates, and supported day-to-day e-commerce operations. Updated inventory and product listings and used Trello to plan social media content.
Operations & Logistics Support
Apexio Global & Logistics
Jan 2022 - Jan 2024 (2 years)
Coordinated deliveries and shipment operations and resolved delivery issues. Managed customer records and follow-ups using HubSpot CRM and maintained logistics documentation to support remote daily operations.
Cargo & Export Operations Support
SAHCO Export
Jan 2020 - Jan 2022 (2 years)
Processed export documentation and performed shipment verification. Tracked shipments, coordinated cargo processing, and maintained accurate shipment records.
Education
Degrees, certifications, and relevant coursework
Digital Witch Academy
IT Support Certification, IT Support
Completed an IT Support certification program at Digital Witch Academy.
Hagital
Digital Marketing Certification, Digital Marketing
Completed a Digital Marketing certification program at Hagital.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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