OMORJI MARTINS
@orjimartins
Experienced Virtual Assistant skilled in customer support and data entry.
NigeriaWhat I'm looking for
I am a dedicated Virtual Assistant with a strong focus on efficiency and accuracy in customer support, lead generation, and data entry. With experience in managing client inquiries and optimizing administrative tasks, I have consistently delivered exceptional customer experiences in dynamic, remote environments.
Throughout my career, I have excelled in roles such as Customer Support Officer, where I achieved a 98% satisfaction rate by assisting over 100 customers daily. My ability to enhance user experience and resolve technical issues on the first interaction has led to significant improvements in customer retention and satisfaction scores.
In addition to my customer support expertise, I have a solid background in data entry and appointment scheduling, ensuring accuracy and efficiency in all tasks. I am passionate about leveraging my skills to contribute to business growth and improve operational workflows.
Experience
Work history, roles, and key accomplishments
Data Entry Specialist
MyMedGlobal
Mar 2023 - Present (2 years 3 months)
Entered and updated healthcare-related data with accuracy, ensuring compliance with data protection standards. Collaborated with teams to verify discrepancies, supporting data integrity.
Customer Support Officer
Next Generation Gadgets
Jan 2024 - Present (1 year 5 months)
Provided top-tier customer support to over 100 customers daily, achieving a 98% satisfaction rate. Boosted sales and retention through accurate product details and upselling, leading to a 20% increase in customer retention. Resolved 90% of technical issues on the first interaction, improving installation success rates by 30%.
Customer Support Officer
Havana Specialist Hospital
Feb 2023 - Jul 2023 (5 months)
Assisted over 50 patients daily with inquiries on hospital services, achieving a 97% satisfaction rate. Coordinated with medical staff to resolve patient concerns efficiently, reducing resolution time by 25% and enhancing service quality.
Scheduler/Appointment Setter
Rhesus Care Medical Laboratory and Diagnostic Centre
Feb 2022 - Nov 2022 (9 months)
Managed scheduling for patient appointments, optimizing workflow and reducing wait times. Verified patient information and provided pre-appointment instructions, ensuring smooth service delivery.
Data Entry Officer
Capital Security
Apr 2022 - Jan 2023 (9 months)
Maintained and updated daily sales records with 100% accuracy, contributing to streamlined financial reporting. Improved data retrieval efficiency by 25% and enhanced onboarding speed by 20% through effective collaboration.
Education
Degrees, certifications, and relevant coursework
NUNnamdi Azikiwe University
Bachelor of Medical Laboratory Science, Medical Laboratory Science
2015 - 2021
Studied Medical Laboratory Science, focusing on laboratory techniques, diagnostics, and patient care, preparing for a career in healthcare and laboratory management.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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