Mercy Vin
@mercyvin
Customer Support Specialist who boosts satisfaction and conversions through CRM management, Live chat support, and proactive communication.
NigeriaWhat I'm looking for
I’m a results-driven Customer Support Specialist and Sales Support Representative with 3+ years of experience helping businesses improve customer satisfaction, increase conversions, and streamline daily operations. I focus on exceptional communication, accurate record-keeping, and proactive problem-solving that keeps customers confident and moving forward.
I handle high-volume inbound and outbound customer interactions, resolving inquiries efficiently while nurturing and qualifying leads. I’ve increased response rates by 90%, reduced inbox backlog by 95%, improved customer retention by 60%, and boosted conversion rates by 30% through structured follow-ups, objection handling, and trust-building.
I also bring strong administrative and operations support, including inbox management, scheduling, customer order management, invoice creation, and transaction tracking. I’ve supported bookkeeping/accounting tasks using QuickBooks and Zoho Books, maintaining organized financial records and supporting executive operations with reliable coordination.
Across roles like Virtual Assistant, Cold Caller & Sales Listing Specialist, Community Manager, and E-commerce Manager, I consistently improve workflows using CRM management and workflow automation. I’m passionate about operational accuracy and customer experience, and I enjoy helping teams grow by turning customer needs into clear next steps.
Experience
Work history, roles, and key accomplishments
Customer Support & Sales Closer
Salwan Surgicare
Jan 2026 - Apr 2026 (3 months)
Handled 50+ inbound customer and sales calls daily, resolving inquiries and assisting prospects. Increased customer response rate by 60% and sales conversion rate by 30% through follow-ups, objection handling, and accurate CRM record-keeping.
Executive Virtual Assistant
US General Merchant
Nov 2025 - Feb 2026 (3 months)
Managed customer orders and fulfillment tracking, and supported invoice creation and financial record organization. Assisted with customer order inquiries and executive operations including inbox management and scheduling, using QuickBooks and Zoho Books for bookkeeping tasks.
Cold Caller & Sales Listing Specialist
ATS Manufacturing Company
Apr 2025 - Dec 2025 (8 months)
Conducted 50–60 outbound sales calls daily to book qualified appointments and re-engage prospects. Managed CRM updates with 100% accuracy and improved monthly conversion rates by 25% while listing and optimizing medical products on e-commerce marketplaces.
Virtual Assistant & Community Manager
Afriment
May 2025 - Jul 2025 (2 months)
Managed client communication and cold outreach to increase engagement by 20%. Updated CRM records for 300+ contacts, supported CEO inbox management and onboarding coordination, and sent newsletters via Mailchimp with 40%+ open rates.
Customer Support Lead & E-comm Mgr
TSH Beauty Hub
Jun 2020 - Dec 2023 (3 years 6 months)
Managed 150+ monthly customer interactions and maintained an average 95% customer satisfaction rate. Improved customer retention by 35% through inquiry resolution and follow-ups, and supported e-commerce growth by creating product listings and promotional content while streamlining support workflows.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Mass Communication
2010 - 2013
Earned a B.Sc. in Mass Communication from the National Open University of Nigeria (Anambra State) from 2010 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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