Annabel Onuh

I transform data, customer interactions, and strategic initiatives into measurable business outcomes—driven by insight and powered by execution. I bring experience across customer service operations and business analysis, connecting day-to-day interactions to executive-ready decision support.

As a Precheck Specialist (Customer Service Representative) at Emerging Travel Group (Remote), I managed end-to-end partner booking verification processes, ensuring compliance and seamless travel operations across global suppliers. I resolved complex customer and partner inquiries through live chat, email, and phone support while maintaining high service quality, and coordinated proactively with hotels and third-party vendors to prevent disruptions and secure timely confirmations.

At Madonna Global Service Ltd, I handled 90+ customer interactions daily across chats, email, and phone. I addressed concerns at high volume while maintaining customer satisfaction above 95%, kept accurate CRM records to strengthen service continuity, and supported internal alignment to streamline service delivery.

In my Business Analyst role at Samline Digital Pvt Ltd, I analyzed operational and market data to produce actionable insights for business growth. I developed structured business reports, investment briefs, and analytical presentations, evaluated new market opportunities and partnership models, and produced data-driven documentation and financial analysis to strengthen investor communication and organizational planning.