Open to opportunities

Chiamaka Uwaeme

@chiamakauwaeme

Message

Customer Support and Operations Specialist focused on fast, accurate service for high-volume booking needs.

Nigeria

Message

What I'm looking for

I’m looking for a full-time remote customer support or customer success role where I can resolve client issues end-to-end, support high-volume bookings, coordinate stakeholders, and maintain fast, accurate service in a customer-focused environment.

I’m a Customer Support and Operations Specialist with hands-on experience managing high-volume booking systems. I resolve client issues quickly through strong customer communication, complaint handling, and escalation, while keeping booking processes accurate from confirmations to modifications and cancellations.

I coordinate with hotel partners and internal teams to ensure seamless service delivery, maintain client relationships using CRM practices, and support day-to-day operations with disciplined multitasking and time management. I’m now seeking a remote customer support or customer success role where I can deliver consistently excellent experiences.

Experience

Work history, roles, and key accomplishments

Current

Hotel Reservations Officer

Current

Satguru Travels

Managed end-to-end hotel booking processes (confirmations, modifications, and cancellations), resolving client inquiries and coordinating with hotel partners to handle service issues and special requests.

Customer Support Customer Relationship Management (CRM)Complaint Handling Negotiation Email Chat Support Operations Coordination Microsoft Office

Front Desk Administrator

Quay Factory Nig. Ltd

Served as the first point of contact for clients, managing inquiries, appointments, and documentation while resolving concerns and coordinating with internal teams to ensure smooth service delivery.