Janet Omolola

I am a customer service professional with five years of experience delivering solutions-focused support across phone, email, and live chat, and a recent data analyst internship to strengthen my analytical skills.

At H & E I consistently handled 60+ daily inquiries with a resolution rate above 95%, increased customer satisfaction scores by 20% in two years, de-escalated high-tension situations, and helped reduce average handling time by 15% through cross-functional collaboration.

During a remote data analyst internship I cleaned and transformed a 57,000+ entry dataset, designed KPI dashboards, analyzed trends to inform decision-making, and reinforced my adaptability, attention to detail, and presentation skills.