Samuel Emmanuel

I’m a Customer Service Representative with 3 years of experience delivering exceptional service in fast-paced environments. I’m skilled in identifying customer needs, troubleshooting issues efficiently, and maintaining accurate records using CRM systems.

At Discover Holidays (Canada), I supported customers through the booking process, ensuring travel documentation was complete and accurate, including visa requirements and insurance details. I analyzed recurring issues and customer feedback to spot service gaps, and I investigated problems thoroughly—coordinating with internal departments or external vendors to deliver timely solutions.

Previously at Etisalat, I provided prompt, professional support across multiple channels (live chat, email, and phone) and handled customer complaints by identifying root causes and escalating complex issues when needed. I also maintained CRM records, processed returns and refunds, and managed network-related concerns by tracking issues and coordinating with IT.