Esther Attah
@estherattah
Dedicated customer service representative with data analysis expertise.
What I'm looking for
I am a dedicated and analytical customer service professional with three years of experience in delivering exceptional customer experiences and driving business growth through data-driven insights. My proven track record includes resolving complex customer issues while leveraging my data analysis skills to identify trends, optimize processes, and enhance customer satisfaction.
Currently, I work at GoldenEdge Technical Services Limited as a Customer Service/Secretary, where I provide exceptional customer service, manage front desk operations, and develop effective customer relationship management strategies. My strong communication and problem-solving skills fuel my passion for continuously improving customer engagement and business performance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
GoldenEdge Technical Services Limited
Jan 2024 - Present (1 year 5 months)
Provided exceptional customer service by resolving queries and concerns via phone, email, and in-person. Managed front desk operations and maintained accurate records and databases. Developed and implemented effective customer relationship management strategies.
Customer Service Representative
Btxpress
Jan 2018 - Feb 2018 (1 month)
Delivered exceptional customer service by responding to inquiries and resolving issues. Managed customer bookings and coordinated vehicle deliveries. Addressed complaints promptly and collaborated with the operations team for seamless service delivery.
Education
Degrees, certifications, and relevant coursework
Federal University of Technology, Minna
B.Tech, Aquaculture and Fisheries Technology
2018 - 2024
Grade: CGPA 3.97/5.0
Studied Water Resources Aquaculture and Fisheries Technology, focusing on the management and sustainable use of aquatic resources.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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