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@estherattah
Dedicated customer service representative with data analysis expertise.
I am a dedicated and analytical customer service professional with three years of experience in delivering exceptional customer experiences and driving business growth through data-driven insights. My proven track record includes resolving complex customer issues while leveraging my data analysis skills to identify trends, optimize processes, and enhance customer satisfaction.
Currently, I work at GoldenEdge Technical Services Limited as a Customer Service/Secretary, where I provide exceptional customer service, manage front desk operations, and develop effective customer relationship management strategies. My strong communication and problem-solving skills fuel my passion for continuously improving customer engagement and business performance.
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Work history, roles, and key accomplishments
GoldenEdge Technical Services Limited
Jan 2024 - Present (1 year 10 months)
Provided exceptional customer service by resolving queries and concerns via phone, email, and in-person. Managed front desk operations and maintained accurate records and databases. Developed and implemented effective customer relationship management strategies.
Btxpress
Jan 2018 - Feb 2018 (1 month)
Delivered exceptional customer service by responding to inquiries and resolving issues. Managed customer bookings and coordinated vehicle deliveries. Addressed complaints promptly and collaborated with the operations team for seamless service delivery.
Degrees, certifications, and relevant coursework
B.Tech, Aquaculture and Fisheries Technology
2018 - 2024
Grade: CGPA 3.97/5.0
Studied Water Resources Aquaculture and Fisheries Technology, focusing on the management and sustainable use of aquatic resources.
Software and tools used professionally
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