Oluebube Chidolue
@oluebubechidolue
Customer-focused support specialist skilled in B2B/B2C service, ticketing, and data-driven process improvements.
NigeriaWhat I'm looking for
I am a customer-focused support specialist with 2+ years serving B2B and B2C clients in fast-paced service environments, combining travel-ticketing expertise with structured reporting and process optimization. I deliver accurate, timely support across reservations, inquiries, documentation verification, and escalation handling.
At my current role I improved repeat business by 35%, reduced service turnaround time by 25%, and processed 15+ monthly service requests with over 90% accuracy through workflow improvements and cross-functional coordination. I also gained hands-on data experience building dashboards and cleaning datasets, improving dataset accuracy by 95%.
I hold industry certifications in airline ticketing and customer service, and I am completing a B.Sc. in Economics while expanding my data and digital marketing skills. I seek to apply my client-relations strengths and analytical mindset in a remote, international B2B SaaS support or customer success role.
Experience
Work history, roles, and key accomplishments
Sales & Marketing Intern
HNG Internship
Oct 2025 - Present (5 months)
Maintained structured booking records and developed internal tracking reports to monitor booking patterns and improve workflow efficiency for remote operations.
Lead Travel Consultant
Beginwaka Travels and Tours Ltd
Oct 2023 - Present (2 years 5 months)
Provide structured support to B2C and B2B clients managing reservations and inquiries, processing 15+ monthly service requests with 90%+ accuracy and reducing turnaround time by 25% through workflow optimizations.
Data Analyst Intern
Edge Line Tech Academy
Mar 2025 - May 2025 (2 months)
Developed dashboards and structured reports to support operations, improving dataset accuracy by 95% through systematic cleaning and validation and enabling clearer process visibility.
Education
Degrees, certifications, and relevant coursework
National Open University of Nigeria
Bachelor of Science, Economics
Pursuing a Bachelor of Science in Economics (in view).
NANTA
Certificate, Travel Agent Training
2025 - 2025
Completed Travel Agent Foundation Training to develop foundational travel agency skills.
Universal School of Aviation
Certificate, Airline Ticketing & Reservations
2023 - 2023
Completed Airline Ticketing & Reservations training to support aviation service and ticketing operations.
CEDEC International School
SSCE, Secondary Education
Completed Senior Secondary Certificate Examination (SSCE) at CEDEC International School.
TBS Academy
Certificate, Airline Customer Service
2023 - 2023
Completed Airline Customer Service training focused on customer-facing operations in aviation.
Digital Marketing Skill Institute
Certificate, Digital Marketing
2025 - 2025
Completed training in digital marketing techniques and tools.
Edge Line Tech Academy
Certificate, Data Analysis
2025 - 2025
Completed Data Analysis training and completed a Data Analyst internship supporting dashboards and data validation.
HIIT Plc
Certificate, Data / AI tools
2024 - 2025
Completed short courses in Python for Data Analysis and Artificial Intelligence Tools.
Availability
Location
NigeriaAuthorized to work in
Job categories
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