Open to opportunities

Godwin Desmond

@godwindesmond

Message

Customer service representative focused on converting inquiries into sales with strong administrative support.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can combine customer service with reporting and administrative support—answering calls, managing schedules, and using tools like HubSpot and Google Suite to improve client experience and results.

I am customer service representative with several years of experience providing administrative and executive support services to clients across various industries. I take pride in being dedicated and detail-oriented, helping individuals and businesses manage day-to-day operations efficiently.

My expertise includes answering cold calls, handling email and phone correspondence, conducting research, scheduling appointments and consultations, and making travel arrangements. I’ve also managed data entry and followed up on prospects to support consistent pipeline progress.

In recent roles, I Remote assisted customers throughout flight ticket purchases and successfully converted 70% of interactions into sales. I also provided strategy insight and analysis of trends and opportunities for client campaigns while managing Remote multiple projects with competing priorities, maintaining deadlines, and presenting data during client kickoff calls.

Experience

Work history, roles, and key accomplishments

Cold Caller

Asaptickets

Feb 2025 - Jun 2025 (4 months)

Made and received customer calls and emails for flight ticket purchases, explaining available services and supporting remote ticketing end-to-end. Converted 70% of interactions into sales through responsive inquiry handling and follow-through.

Cold Calling Customer Service Remote Customer Support Call Handling

Reporting Analyst

Coalition Technologies

Jan 2023 - Jan 2024 (1 year)

Provided strategy insights by analyzing trends and opportunities for client campaigns. Managed multiple remote projects with competing priorities by maintaining deadlines and presenting data during client kickoff calls.

Campaign Analysis Trend Analysis Reporting Research Project Management Client Presentations

Customer Service Representative

Venture Smarter

Nov 2021 - Dec 2022 (1 year 1 month)

Handled incoming customer calls and emails, answering questions and providing information on products and services. Collected customer feedback and suggestions and shared them with the relevant teams to support improvements.

Customer Support Product Support Feedback Active Listening Remote Collaboration

Lead Qualifier (Cold Caller)

Insurance Supermarket

Jul 2020 - Sep 2021 (1 year 2 months)

Cold-called prospects, introduced the company’s products and services, and qualified leads for transfer to the sales team. Dispositioned calls correctly and followed up with prospects who were unavailable at the time of contact.

Cold Calling Lead Qualification Lead Follow Up Call Dispositions Prospecting

Audit Intern

KPMG

Jan 2018 - Jan 2019 (1 year)

Entered, organized, and maintained relevant data using basic accounting software while supporting regulatory-driven reviews. Assisted with general business process and control advice, working in teams and reporting status updates to supervisors.

Audit Support Data Entry Basic Accounting Software Compliance Review Regulatory Reporting Business Controls Team Collaboration Documentation