Emerald Iwobi

I’m a highly motivated, detail-oriented Customer Service Representative and IT support specialist with a proven track record of exceptional administrative support and streamlined operations for busy professionals. I’m known for excellent organizational abilities, strong problem-solving skills, and a proactive approach to completing tasks efficiently.

In my current role leading daily lounge operations as a Client Satisfaction Specialist, I maintain service standards aligned with brand and hospitality expectations. I reduced service delays by streamlining workflow and enhancing communication between departments, and I increased guest satisfaction scores by 30% through effective team leadership and process improvements.

Previously, as a Customer Service Representative, I provided high-quality, personalized service to premium passengers to ensure comfort, satisfaction, and a seamless pre-flight experience. I received 97% satisfaction review from customers and handled passenger inquiries, flight information support, and prompt resolution of service issues with professionalism.

I also bring IT support experience from Dana Airlines, where I ensured the smooth, secure operation of technology systems underpinning flight operations and customer service. I supported 24/7 uptime for critical systems, enforced data protection protocols, managed databases and analytics for passenger data and performance, and delivered training on airline software and systems to upskill staff usage.