Open to opportunities

Peace Daniel

@peacedaniel

Message

Customer Service Specialist focused on first-contact resolution and relationship-driven client support.

Nigeria

Message

What I'm looking for

I’m looking for a remote customer support role where I can drive first-contact resolution, manage multiple channels, and keep CRM records accurate. I want a team that values fast, professional communication, targets, and continuous improvement.

I’m a Customer Service Specialist with over 3 years of experience delivering remote customer support, client relationship management, and operational assistance. I resolve customer issues efficiently while maintaining accurate CRM records and a consistently professional communication style.

I manage high volumes across phone, email, live chat, WhatsApp, and social media—handling multiple conversations with strong attention to detail. My approach emphasizes first-contact resolution, active listening, conflict resolution, and keeping customers engaged until their needs are fully addressed.

Beyond core support, I’ve handled account maintenance requests, onboarding support, and service-related issues, always with an eye on retention and satisfaction. I also bring data accuracy to the role through proficiency in Microsoft Excel, Google Sheets, and data entry for organized, reliable record-keeping.

My background includes customer-facing internships and administrative support, strengthening my reliability in fast-paced environments. Whether supporting clients as a SaaS associate or managing front-desk operations as a secretary intern, I focus on responsiveness, confidentiality, and team success.

Experience

Work history, roles, and key accomplishments

Current

Sales Executive

Current

RichRig Villas Limited

Feb 2026 - Present (5 months)

Identified and engaged prospective clients for real estate products and services, managed client inquiries, and provided product information. Conducted follow-ups, addressed concerns throughout the sales process, and supported a positive customer experience through after-sales.

Prospecting Client Inquiries Product Customer Relationship Management (CRM)Customer Engagement Conflict Resolution After Sales Support

SaaS Associate

CloudCore Technologies

Mar 2025 - Dec 2025 (9 months)

Provided customer support for client inquiries and resolved issues through digital communication channels. Maintained accurate records of customer interactions and collaborated with team members to improve customer experience.

Customer Support Client Inquiries Digital Communication Issue Resolution Record keeping Team Collaboration

Research Assistant

Institute for Peace and Conflict Resolution

Jan 2025 - Dec 2025 (11 months)

Maintained organized records and handled sensitive information while providing administrative and operational support. Assisted with preparing reports and documentation.

Record keeping Confidentiality Administrative Support Operational Support Report Preparation Documentation

Secretary Intern

Ministry of Justice

Aug 2023 - Nov 2023 (3 months)

Managed front desk operations, schedules, and correspondence while maintaining organized records. Assisted with event coordination and administrative support tasks.

Front Desk Operations Scheduling Correspondence Management Record keeping Event Coordination Administrative Support

Passenger Service Agent

Nnamdi Azikiwe International Airport

Aug 2022 - Nov 2022 (3 months)

Assisted passengers in a fast-paced environment and provided customer-focused service. Handled reservations and ticketing duties, managed documentation, and responded to inquiries and complaints related to travel.

Customer Service Reservations Ticketing Documentation Complaint Handling