Open to opportunities

Annabel Amaechi Ofodumogu

@annabelamaechiofodum

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Customer support & sales specialist who boosts e-commerce growth through customer-first engagement.

Nigeria

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What I'm looking for

I’m looking for a customer-first role where I can lead support and sales across e-commerce and social channels, use CRM and structured communication to drive conversions, and grow satisfaction by resolving issues quickly and improving the buying experience.

I’m a Customer Support & Sales Specialist with over 10 years of experience driving customer engagement, increasing sales, and enhancing satisfaction across e-commerce, telesales, and retail channels. I’m known for a customer-first mindset, excellent communication skills, and consistently exceeding sales targets.

In my current role as a Customer Service/Customer Engagement & E-commerce Executive at House Tara International, I manage customer engagement across multiple channels while overseeing e-commerce platform operations—product listings, order processing, and online sales performance. I analyze customer feedback and sales data to improve the digital customer experience, boost conversion rates, and streamline order fulfillment with marketing and logistics teams.

Previously, as a Telesales and Social Media Sales Specialist, I managed daily customer orders and inquiries via phone calls, WhatsApp, Instagram, and Facebook. I handled lead follow-ups, managed returns and exchange requests, confirmed payment status and billing support, and used CRM tools to organize leads and ensure timely, personalized resolutions.

I also bring a track record of measurable impact: I helped drive a 10% increase in sales through customer education and tailored recommendations, achieved a 95% customer satisfaction rate by resolving concerns promptly, and improved sales performance through structured call scripts, upselling/cross-selling, and consistent follow-ups.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & E-commerce

Current

House of Tara International

Managed customer engagement and e-commerce operations across online and call channels, improving conversions through data-driven feedback analysis. Achieved a 95% customer satisfaction rate by resolving complaints promptly and providing tailored product recommendations.

Customer Support E Commerce Operations CRM Tools Order Processing Social Media Sales Complaint Resolution Product Recommendations Appointment Scheduling

Telesales & Social Media

House of Tara International

Jan 2019 - Jan 2022 (3 years)

Handled daily customer inquiries and orders via phone, WhatsApp, Instagram, and Facebook, using call scripts to improve trust and conversion. Contributed to a 10% sales increase through personalized makeup and skincare recommendations, upselling/cross-selling, and consistent lead follow-ups.

Telesales Social Media Sales CRM Tools Upselling Cross selling Product Knowledge Lead Follow Up order fulfillment

Sales Associate

House of Tara International

Jan 2018 - Jan 2019 (1 year)

Delivered customer service and managed cash transactions, refunds, and customer records while promoting new products. Increased customer satisfaction by 20% and sales by 12%, supported by new sales strategies that improved revenue by 15%.

Customer Service Cash Handling Product Promotion Sales Strategy Sales Reporting

Housing & Estate Officer

Nigerdock Integrated Free Zone

Jan 2014 - Jan 2018 (4 years)

Supervised maintenance and cleaning teams, managed job orders, and improved response times by tracking and addressing property faults. Reduced emergency repairs by 30%, improved response times by 25%, and delivered a refurbishment project 15% under budget and ahead of schedule.

Property Management Maintenance Scheduling Team Supervision Vendor coordination Response Time Improvement

Sales Representative

G-MAC Project Service Ltd

Jan 2009 - Jan 2014 (5 years)

Processed customer orders, negotiated pricing, and maintained stock levels through regular inventory checks. Increased sales revenue by 10% and boosted results through a promotional campaign (+18%), improving stock accuracy by 20% and reducing fulfillment time by 20%.

Sales Order Processing Inventory Management Sales Promotions Customer Service