Open to opportunities

Eze Amanda

@ezeamanda

Message

I resolve customer issues, retain clients, and grow sales across high-volume service channels.

Nigeria

Message

What I'm looking for

I'm looking for opportunities where I can improve customer experiences, resolve complex issues, support sales growth, and contribute through team coordination, CRM administration, performance tracking, and multichannel customer engagement.

I've supported customer growth and retention at Kaftan Warehouse, Mactay Consulting, House of Tara International, Princeps Credit System, and Reals Pharmaceuticals. Across customer service, sales, and client support roles, I've consistently delivered high first-contact resolution and customer satisfaction outcomes.

At Kaftan Warehouse, I handle in-store and digital customer interactions, process orders accurately, and provide tailored styling recommendations that contributed to an estimated 25% uplift in average transaction value. At Mactay Consulting, I managed about 150 outbound calls daily, achieved 90% first-contact complaint resolution, and supported a 45% expansion of the active customer base.

I've also led health talk officers, supported loan applicants through the credit lifecycle, maintained audit-ready documentation, and prepared performance reports. I bring a solution-focused, empathetic approach to phone, email, live chat, WhatsApp, Instagram, and CRM-based customer support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service and Sales Representative

Current

Kaftan Warehouse Lagos

Jul 2025 - Present (1 year 3 months)

Engages customers across in-store and digital channels, applying consultative selling to recommend tailored solutions and processing orders with high accuracy. Resolves inquiries across multiple channels, achieving high first-contact resolution rates and maintaining sales records.

Customer Service Consultative Selling Order Processing Complaint Resolution CRM Sales Reporting

Administrative and Sales Executive

Princeps Credit System

Jun 2024 - Jul 2025 (1 year 1 month)

Processed and evaluated loan applications, ensuring compliance with credit policies, and conducted financial interviews to assess creditworthiness. Designed repayment plans, maintained audit-ready documentation, and monitored portfolios to reduce delinquency.

Credit Analysis Loan Processing Financial Interviewing Compliance Portfolio Monitoring Client Liaison

Customer Care Agent

Mactay Consulting

Feb 2024 - May 2024 (3 months)

Managed high-volume outbound calls, achieving high first-contact resolution and contributing to customer retention and base expansion. Resolved inquiries across phone, email, and live chat, escalating complex issues with documentation.

Outbound Calling Complaint Resolution Customer Retention

Administrative and Customer Service Associate

House of Tara International

Mar 2023 - Oct 2023 (7 months)

Handled inbound and outbound calls for a beauty brand, resolving complaints and inquiries with high satisfaction scores. Generated sales leads, maintained CRM records, and built customer relationships to drive repeat business.

Call Handling Complaint Resolution Lead Generation CRM Customer Relationship Management

Team Lead, Health Talk Officers

Reals Pharmaceuticals

Dec 2022 - Feb 2023 (2 months)

Led and coordinated a team of health talk officers, providing coaching and ensuring outreach execution. Delivered product education, managed order processing, and prepared sales reports while meeting monthly targets.

Team Leadership Coaching Product Education Order Management Sales Reporting Negotiation