Open to opportunities

Peace Folayan

@peacefolayan

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Customer-focused online sales representative skilled in support, complaints, and retention.

Nigeria

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What I'm looking for

I’m looking for a customer-focused role where I can handle online inquiries, process orders accurately, and resolve complaints quickly—while building trust through clear communication, fast follow-up, and continuous improvement.

I’m a customer service–driven online sales representative with proven experience handling online inquiries, processing orders, and delivering prompt, professional responses through WhatsApp and social media platforms.

I process and track customer orders from placement to delivery with accuracy and timeliness, while resolving complaints effectively to improve customer satisfaction and drive repeat business. I communicate clearly, stay calm under pressure, and keep customers engaged through consistent follow-up, upselling, and guiding purchasing decisions.

I’m recognized for professionalism and reliability, including maintaining a high response rate and successfully handling multiple customer requests simultaneously without compromising service quality. I’m a quick learner who adapts easily to new systems, and I bring empathy and patience to every customer concern.

Experience

Work history, roles, and key accomplishments

Online Sales Representative

Self Employed

Managed daily customer inquiries via WhatsApp and social media, processing orders from placement to delivery with accuracy and timeliness. Resolved customer complaints professionally, improving customer satisfaction and driving repeat business through consistent follow-up and engagement.

Customer Support social media engagement Order Processing Complaint Resolution Customer Relationship Management Upselling Time Management Multitasking