At Euro Global Ltd, I responded to customer inquiries by phone, email, chat, and social media. I followed up on unresolved cases and escalated complex issues when needed.
At Discover Personal Loan USA, I assisted customers with loan inquiries through inbound and outbound calls. I exceeded monthly sales targets through consultative selling and upselling.
At House of Tara, I helped customers choose products and recommended complementary items, increasing average purchase value. I also responded to social media inquiries and maintained CRM records.
I work with Salesforce, Zoho CRM, HubSpot, and Nimble CRM, along with Google Workspace and Microsoft Office. I have a B. Ed in Guidance and Counselling from Ekiti State University.
