Dewill Ojinika

I am a results-driven customer support professional with over two years of experience delivering exceptional service in fast-paced environments. Currently, I work as a Customer Support Representative at Union Bank of Nigeria, where I maintain a 95% customer satisfaction rate by providing high-quality support through various channels including phone, email, and chat. My expertise in CRM tools, particularly Zoho CRM, allows me to track and resolve customer inquiries efficiently, ensuring timely and accurate responses.

In my previous role as an Administrative Officer at Pecksgrey Nigeria Limited, I developed and implemented customer-centric administrative processes that improved team efficiency by 15%. I thrive in collaborative environments, working closely with cross-functional teams to align administrative functions with customer needs. My analytical skills enable me to identify areas for improvement, resulting in a 20% increase in process efficiency. I am passionate about continuous learning in customer service trends and remote work best practices, and I am eager to leverage my skills in a remote customer support role.