MCMagdalene Charles
@magdalenecharles
Dedicated customer service representative focused on exceptional client experiences.
NigeriaWhat I'm looking for
I’m a virtual assistant with a strong background in customer care, admin support, chat based communication and data entry. With a degree in Cjemistry and a Diploma in Public Administration, I bring both analytical thinking and a people-first mindset to every task i take on.
I’ve supported busy entrepreneurs, handled live chats with professionalism, managed data with accuracy and stayed on top of tasks even without supervision. I’m highly organised, detail-oriented and always focused on delivering works that makes life easier for my client.
Beyond the screen, I'm also passionate about fitness and women’s wellness; coaching women on reclaiming their bodies post partum and helping others develope healthy habits.
I’m currently seeking remote opportunities where i can bring my skills, positive energy and commitment to excellence to a team or business that values reliability and results.
Experience
Work history, roles, and key accomplishments
Live Chat and Email Support Specialist
Glarion Travel Agency
Oct 2023 - Nov 2024 (1 year 1 month)
Delivered high-quality email support for customer inquiries, maintaining a 24-hour response time and 99% accuracy. Resolved escalated complaints professionally, regaining customer trust and reducing churn by 10%.
Customer Service Representative
Jumia Nigeria Limited
Jun 2022 - Sep 2023 (1 year 3 months)
Managed high-volume chat and call-based inquiries regarding order status, returns, and product information with a 95% resolution rate within the first contact. Identified customer pain points, providing actionable insights to improve the user experience, reducing escalations by 20%.
Customer Service Representative
BlueRidge Micro Finance Bank
Feb 2020 - Apr 2022 (2 years 2 months)
Assisted customers with banking inquiries, account issues, and transaction support, ensuring a seamless customer experience. Delivered tailored financial advice, increasing cross-selling opportunities by 15%.
Administrative Assistant
Nigerpet Structures Limited
May 2014 - Jan 2020 (5 years 8 months)
Coordinated and managed executive calendars, planned meetings, and organized travel arrangements. Maintained office supplies, oversaw filing systems, and ensured smooth daily office operations.
Front Desk Officer
Nigerpet Structures Limited
May 2009 - Apr 2014 (4 years 11 months)
Greeted visitors and clients, provided them with information, and guided them to the appropriate department or individual. Answered and routed incoming phone calls, took messages, and handled inquiries professionally.
Education
Degrees, certifications, and relevant coursework
University of Uyo
B.Sc. (Hons), Chemistry
Completed a Bachelor of Science with Honors in Chemistry. Gained a strong foundation in chemical principles and laboratory techniques.
Cornelia Connelly College
West African Senior School Certificate, General Studies
Obtained the West African Senior School Certificate. Developed foundational academic skills across various subjects.
Nuco Nur. /Pr y. School
First School Leaving Certificate, Primary Education
Received the First School Leaving Certificate. Acquired basic literacy and numeracy skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
Skills
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