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@anisauser1

Customer support professional at Wolt who handled live chats and resolved order and service issues for customers, couriers, and merchants.

Albania
Message

At Wolt, I handled up to six live chats at a time using Wolt Converse, helping customers, couriers, and merchants with order and service issues.

At TalentBridge, I entered, checked, and updated information in Google Sheets, correcting errors and keeping records organized.

At maet.co, I managed products, orders, and online sales using Shopify. I also used Excel for B2B and B2C orders and Trello to organize tasks.

My other experience includes replying to customer emails and helping with orders and returns at Not Just A Label, supporting service appointments at Northwind, and creating product photos and videos for PrettyUK Online Store.

Experience

Work history, roles, and key accomplishments

Wolt logoWO

Senior Support Associate

Dec 2024 - Jul 2026 (1 year 7 months)

Managed up to 6 live chats simultaneously using Wolt Converse, assisting customers, couriers, and merchants with order and service issues. Utilized Aircall for calls, Slack and Zoom for team communication, and Google Sheets for tracking information.

TA

Data Entry Specialist

TalentBridge

Sep 2024 - Nov 2024 (2 months)

Entered, checked, and updated information in Google Sheets, corrected errors, and maintained accurate and organized records.

Education

Degrees, certifications, and relevant coursework

Udemy logoUD

Udemy

Zendesk for Customer Service Agents - Complete Training Course, Customer Service

Completed the Zendesk for Customer Service Agents - Complete Training Course on Udemy in 2026.

Polytechnic University of Tirana logoPT

Polytechnic University of Tirana

Bachelor, Textile Engineering

Bachelor in Textile Engineering from Polytechnic University of Tirana, completed in 2024.

DE

Dominusoft Education

Foundations, Adobe Illustrator

Completed Adobe Illustrator Foundations course at Dominusoft Education in 2024.

AI

Albania Fashion Institute

Tier Classes, Design & Pattern Making

Completed Design & Pattern Making tier classes at Albania Fashion Institute in 2022.

Hochschule Bielefeld logoHB

Hochschule Bielefeld

Exchange Program, Textile Sciences & Engineering

2021 - 2021

Exchange program in Textile Sciences & Engineering at Hochschule Bielefeld, Germany, from March 2021 to August 2021.

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