serenada mema
@serenadamema
Customer service professional providing reliable remote support and resolving issues through chat and email.
AlbaniaWhat I'm looking for
I’m a customer-focused professional with one year of remote customer service experience. I handle customer inquiries, resolve issues, and provide excellent support through digital communication channels like chat and email. I’m known for strong communication, computer confidence, and quick adaptation to new systems.
In my role as a Customer Service Representative (Remote), I responded to customer questions via chat, email, and online platforms, assisting with information requests and issue resolution. I maintained professional communication, efficiently managed multiple interactions, and supported 20+ customers daily. I’m now seeking an opportunity to contribute to a customer-oriented team and deliver exceptional service.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Gava Outfit
Jan 2024 - Jan 2025 (1 year)
Handled 20+ daily customer interactions via chat and email, providing accurate information and resolving issues to ensure customer satisfaction. Maintained professional communication, managed multiple requests efficiently, and demonstrated reliability and attention to detail.
Education
Degrees, certifications, and relevant coursework
High School “28 Nëntori”
High School, Secondary Education
2023 -
High school education at “28 Nëntori” in Shkodër, with expected graduation in 2026.
Availability
Location
AlbaniaAuthorized to work in
Job categories
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