Open to opportunities

Flavina Zefi

@flavinazefi

Message

I resolve customer issues and create engaging social content for remote, cross-time-zone teams.

Albania

Message

What I'm looking for

I'm looking for a remote role where I can support customers or create social content, collaborate across time zones, learn new tools quickly, and contribute through clear communication and organized, independent work.

At Air France-KLM, I handle high-volume customer inquiries across phone, live chat, and email, resolving booking issues and complaints with clear, empathetic follow-through.

I also planned and produced Instagram and Facebook content for an online shop, using Canva and Meta Business Suite to maintain content calendars, track engagement, and refine reach.

My remote experience also includes supporting students at Zoom, administrative work at Royal York Property Management, and first-aid education for 50 people through the Red Cross Association. I work independently across time zones and bring strong organization, communication, and fast tool adoption.

Experience

Work history, roles, and key accomplishments

Current

Customer Experience Specialist

Current

Air France-KLM

Jul 2023 - Present (3 years 1 month)

Deliver responsive customer support across phone, live chat, and email, resolving inquiries and booking issues with a solutions-first approach. Manage high-volume tickets independently in a remote setting, prioritizing urgent cases while maintaining accuracy and service quality.

Customer Service Live Chat Email Support Phone Support Conflict Resolution Ticket Management Remote Collaboration Time Management