Open to opportunities

Marinela Rustemi

@marinelarustemi

Message

Versatile customer support specialist and medical interpreter focused on exceptional service.

Albania

Message

What I'm looking for

I seek remote or hybrid roles in customer support or medical interpreting where I can leverage communication, confidentiality, and digital skills to improve patient and customer experiences.

I am a versatile customer support specialist and medical interpreter with experience providing on-site and remote interpretation across healthcare settings and delivering high-quality customer service for international clients.

I have worked remotely for multiple organizations including Voyce, Clear Source Translation, Language Link and others, handling customer inquiries via phone, email, chat and social media, managing returns and escalations, and maintaining patient confidentiality and ethical standards.

I combine strong communication, problem-solving and project coordination skills with technical proficiency in Microsoft Office, Google Suite, ERP systems, Wordpress and collaboration tools like Trello, Slack and Zoom to drive customer satisfaction and process improvements.

Experience

Work history, roles, and key accomplishments

Current

Freelance Medical Interpreter

Current

Freelance

Jan 2021 - Present (4 years 8 months)

Provided remote and on-site medical interpretation across various healthcare settings, ensuring accurate communication between patients and providers and upholding confidentiality and ethical standards.

Medical Interpretation Remote Interpretation Confidentiality Healthcare Communication Cultural Competence Medical Terminology Patient Advocacy Scheduling

Customer Support Specialist

Voyce

Jan 2021 - Jan 2025 (4 years)

Provided on-site and remote medical interpretation and customer support across healthcare settings while maintaining patient confidentiality and ethical standards. Delivered multi-channel customer service, resolving inquiries and escalating complex issues to appropriate teams.

Medical Interpretation Customer Support Confidentiality Escalation Management Remote Assistance Communication Problem Solving

Customer Support Specialist

Teleperformance

Jan 2020 - Jan 2021 (1 year)

Handled customer inquiries via phone, email and chat for eBay UK, resolving issues, guiding users through technical steps, and managing returns and cancellations to improve customer satisfaction.

Customer Support EBay Platform Technical Troubleshooting Time Management Empathy

Customer Service Representative

Golden Plaza Distributors

Jan 2019 - Jan 2021 (2 years)

Managed incoming customer calls and emails, actively listened to concerns, and escalated complex issues to appropriate channels to maintain service quality and support operational workflows.

Customer Service Email Support Active Listening Problem Solving CRM Time Management