Selma Bajrami
@selmabajrami
I resolve international customer order, delivery, payment, and product inquiries across e-commerce channels.
AlbaniaWhat I'm looking for
I'm currently supporting international customers at Luxury Glitter Albania via email and WhatsApp Business, helping with orders, payments, shipping, tracking, and product questions.
I use WooCommerce to review orders and tracking information, resolve delivery, customs, and carrier issues, and escalate complex cases when needed.
Previously, I exceeded B2B sales-development meeting targets by 29% per campaign at Gateway & Partners, managing client communication through calls, email, LinkedIn, and Solve360.
My background also includes fast-paced retail service and private English tutoring, where I built clear, patient communication with customers, children, and parents.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Luxury Glitter Albania
Jun 2026 - Present (4 months)
Provide customer support via email and WhatsApp Business, assisting international customers with orders, products, payments, shipping, and tracking. Handle order, delivery, customs, and carrier-related issues, providing clear solutions in line with company policies.
B2B Sales Development Representative
Gateway & Partners
Jan 2022 - Dec 2023 (1 year 11 months)
Executed B2B campaigns for international market entry and managed client communication through calls, email, and LinkedIn. Exceeded KPI by delivering +29% above target for each project.
Private English Tutor
Self Employed
Jan 2019 - Dec 2023 (4 years 11 months)
Taught English to children aged 6–9, adapting lessons to different learning styles and attention spans. Built positive relationships with students and parents through clear, patient communication.
Sales Assistant
Retail
Jan 2019 - Dec 2022 (3 years 11 months)
Assisted customers with product selection, questions, and purchases. Provided customer service in fast paced retail environments.
Education
Degrees, certifications, and relevant coursework
University of Medicine of Tirana
Master of Science, Dentistry
2020 - 2026
Pursued a Master of Science in Dentistry at the University of Medicine of Tirana, Faculty of Dentistry, from 2020 to 2026.
Tech stack
Software and tools used professionally
Availability
Location
AlbaniaAuthorized to work in
Salary expectations
Job categories
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