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As a Program Specialist at LABCORP / FORTREA, I am responsible for... Quickly and efficiently respond to incoming calls and faxes. Identify how best to assist.

Document calls in appropriate tracking systems. Handle/escalate calls per established procedures.

Conduct insurance verifications to understand if patients prescribed therapy is eligible for coverage.

As a Customer Service Advocate at AT&T GLOBAL, I was responsible for... Help customers manage various services (DIRECTV, Lan Line, Cell Phone, Internet). Achieve successful collection by providing billing support and negotiating overdue account payments, using various credit and collection techniques and resources.

As a Content Writer at GEEKLY MEDIA, my role involved .. Keyword Research: Conduct thorough keyword research to identify relevant keywords and phrases for target audience and industry.
Compelling Content: Create high-quality, engaging content that appeals to readers and search engines.
On-Page Optimization: Optimize elements like meta tags, headers, URLs, and internal links for improved searchs.