Alex Avelino
@alexavelino1
I support customers and remote teams by resolving technical issues and coordinating dependable operational workflows.
MexicoWhat I'm looking for
I've supported customers and technical products at Cotality/CoreLogic for nearly a decade, resolving software, account, and user issues through phone, email, and chat.
I manage high-volume ticket queues, document and escalate complex cases, and communicate technical solutions clearly so customers can get back to work. I've also collaborated remotely with teams using Slack while maintaining consistent service standards.
At RealEstateNewsletters.net, I coordinate client communications, email campaigns, property marketing materials, and concurrent remote workflows. My background also includes illustration, animation, graphic design, and managing client projects from discovery through final delivery.
Experience
Work history, roles, and key accomplishments
Virtual Assistant
RealEstateNewsletters.net
Jan 2026 - Present (8 months)
Coordinated client communications, email campaigns, and administrative workflows. Developed and managed property marketing materials and social media content.
Virtual Assistant
RealEstateNewsletters.net
Jan 2026 - Present (8 months)
Coordinated client communications, email campaigns, and administrative workflows. Developed and managed property marketing materials and social media content.
Customer/Technical Support
Cotality/CoreLogic
Oct 2015 - Jul 2025 (9 years 9 months)
Provided technical support via phone, email, and chat, resolving customer issues efficiently. Managed high-volume support ticket queues and troubleshot software, account, and user-related issues.
Customer/Technical Support
Cotality/CoreLogic
Oct 2015 - Jul 2025 (9 years 9 months)
Provided technical support via phone, email, and chat, resolving customer issues efficiently. Managed high-volume support ticket queues and documented complex technical cases.
Illustrator
Self Employed
Jan 2003 - Feb 2022 (19 years 1 month)
Delivered illustration, storyboard, concept art, character design, and graphic design services for advertising agencies, film companies, and independent clients. Managed client relationships from project discovery through final delivery.
Illustrator
Self Employed
Jan 2003 - Feb 2022 (19 years 1 month)
Delivered illustration, storyboard, concept art, character design, and graphic design services for advertising agencies, film companies, and independent clients. Managed client relationships from project discovery through final delivery.
Technical Support
The Repair Factory
Feb 2013 - Oct 2015 (2 years 8 months)
Diagnosed and resolved hardware and software issues, restoring device functionality and improving customer satisfaction. Guided customers through troubleshooting and repair processes.
Technical Support
The Repair Factory
Feb 2013 - Oct 2015 (2 years 8 months)
Diagnosed and resolved hardware and software issues, restoring device functionality and improving customer satisfaction. Guided customers through troubleshooting and repair processes.
Graphic Designer, Animator
Timely
Feb 2013 - Sep 2014 (1 year 7 months)
Produced illustrations, animations, and infographic assets for company websites and marketing materials. Collaborated with internal stakeholders to translate complex information into accessible visual content.
Graphic Designer, Animator
Timely
Feb 2013 - Sep 2014 (1 year 7 months)
Produced illustrations, animations, and infographic assets for company websites and marketing materials. Collaborated with internal stakeholders to translate complex information into accessible visual content.
Education
Degrees, certifications, and relevant coursework
Sheridan College
Applied Degree, Computer Animation
2022 - 2023
Applied Degree in Computer Animation from Sheridan College, completed in 2023.
Sheridan College
Applied Degree, Computer Animation
2022 - 2023
Pursued an Applied Degree in Computer Animation at Sheridan College from 2022 to 2023.
Sheridan College
College Diploma, Classical Animation
1999 - 2022
College Diploma in Classical Animation from Sheridan College, completed in 2022.
Sheridan College
College Diploma, Classical Animation
1999 - 2022
Earned a College Diploma in Classical Animation from Sheridan College, spanning 1999 to 2022.
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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