Open to opportunities

Isabel Almonte

@isabelalmonte

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Experienced customer service professional with a focus on e-commerce.

Mexico

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What I'm looking for

I am looking for a role that values customer experience and offers opportunities for growth.

I am a customer service professional with over 20 years of experience, specializing in delivering high-quality support across diverse industries. My journey has allowed me to hone my skills in e-commerce environments, where I have spent the last four years effectively managing customer interactions and enhancing brand experiences. I am fluent in both English and Spanish, which enables me to communicate clearly and empathetically with customers from various backgrounds.

Throughout my career, I have developed a strong proficiency in using tools such as Shopify, Gorgias, and Amazon Seller Central. I excel in resolving customer issues, managing orders, and supporting online sales operations. My attention to detail and tech-savvy nature allow me to adapt quickly to new systems and improve workflows, ensuring that I provide the best possible service to customers. I am dedicated to maintaining data accuracy and inventory verification, which are crucial in the fast-paced world of e-commerce.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Bomb Co. Campaign (Aventus)

Nov 2023 - Present (1 year 8 months)

Responded to customer and investor inquiries via Gorgias (email and social media) with a focus on brand tone and quality. Processed refunds, replacements, and address updates using Shopify, and handled subscription support using Recharge and Skio.

Gorgias Shopify ReCharge Email Communication Social Media Management Customer Support Order Management Data Entry Spreadsheet Management

Administrative Assistant & Customer Service Representative

Arms of Andes

Jan 2020 - Present (5 years 6 months)

Cataloged and managed product listings on Shopify and Amazon Seller Central, verifying inventory data to maintain listing accuracy. Delivered bilingual customer service through email and messaging platforms, and maintained internal spreadsheets for order tracking and product issues.

Shopify Amazon Seller Central Inventory Management Bilingualism Email Support Spreadsheet Management Customer Service Product Listing

Education

Degrees, certifications, and relevant coursework

Google

Certification, IT Technical Support

Completed the Google IT Technical Support Certification in 2021, gaining foundational knowledge in IT support. This certification enhanced technical problem-solving skills and understanding of IT systems.

TEFL

Certification, Teaching English as a Foreign Language

Obtained the TEFL Certification in 2019, focusing on teaching English as a Foreign Language. This program developed skills in language instruction and cross-cultural communication.