Looking for a job

Selene Alcazar Garcia

@selenealcazargarcia

Message

I manage bilingual customer support, claims, logistics, and client follow-ups across remote service operations.

Mexico

Message

What I'm looking for

I'm looking for a remote role where I can support customers, manage complex communications and logistics, use CRM tools effectively, and contribute to strong operational results.

I'm currently managing high-volume customer calls and emails at The Functionary, processing claims, gathering critical information, and coordinating service calls, replacements, and verifications.

Previously at Health Solution Providers, I served as a liaison between customers and insurance companies while managing logistics, client communications, and follow-ups using Zoho, Jira, CRM tools, and Slack.

I've also led new-agent training as an SME and Assistant Supervisor at Wipro, generated sales leads in real estate, and delivered election-process training programs for citizens.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

The Functionary

Apr 2023 - Present (3 years 5 months)

Manage high-volume inbound and outbound calls and emails to process claims and gather critical customer information. Coordinate follow-up procedures including service calls, replacements, and verifications across multiple departments and service providers.

Customer Service Claims Processing Communication Skills CRM Coordination

Virtual Assistant - Customer Support Specialist

Health Solution Providers

Nov 2022 - Apr 2023 (5 months)

Acted as a liaison between customers and insurance companies, resolving complex inquiries and requirements. Managed logistics and communication strategies during daily operations and Zoom meetings.

Zoho Jira CRM Slack Customer Support Communication Skills Logistics

SME (Subject Matter Expert) & Bilingual Agent

Wipro

Jul 2021 - Nov 2022 (1 year 4 months)

Promoted to SME/Assistant Supervisor to lead operational training for new agents and serve as a product expert. Generated leads and provided detailed product information to clients through internal and external communication channels.

Training Leadership Product Knowledge Lead Generation Communication Skills

Real Estate Agent

Diamond Home

Jul 2020 - Dec 2020 (5 months)

Executed digital marketing strategies via social media to generate new prospects and sales leads. Managed the end-to-end sales process, including appointment setting and overseeing the legal signing of deeds.

Digital Marketing Social Media Sales Lead Generation Appointment Setting