David Lopez - Customer Success - Envato Market | Himalayas
David LopezDL
Open to opportunities

David Lopez

@davidlopez

Customer Success Officer with experience

Mexico

What I'm looking for

Seeking a challenging role in customer success

I am a dedicated and results-driven customer success professional with a strong background in managing customer relationships, resolving issues, and improving overall customer experience. With over 5 years of experience in customer-facing roles, I have developed a unique ability to understand customer needs and provide tailored solutions.

Throughout my career, I have worked with various companies, including Envato Market, Thinkific, and HCL - USAA, where I have honed my skills in customer success, service desk management, and content creation. My experience in handling customer tickets, managing refunds, and providing guidance on product usage has equipped me with the knowledge and expertise to excel in fast-paced and dynamic environments.

In addition to my professional experience, I am also a creative and passionate individual with a love for the arts, particularly cinema, screenwriting, and photography. I have pursued my interests through various freelance projects, including copywriting, content creation, and translation.

Experience

Work history, roles, and key accomplishments

EM
Current

Customer Success

Envato Market

Oct 2021 - Present (3 years 8 months)

Managed refund disputes, handled payments, and mediated customer support issues

PU

Freelance Collaborator

PURE

Sep 2022 - Feb 2023 (5 months)

Handled customer tickets, processed refunds, and generated reports

EM

Customer Success

Envato Market

Aug 2021 - Oct 2021 (2 months)

Handled customer tickets, guided customers, and contributed to Knowledge Base

TH

Customer Success Agent

Thinkific

Jan 2021 - Aug 2021 (7 months)

Handled customer tickets, contributed to Knowledge Base, and escalated issues

KS

Copywriter and Content Creator

Kepler Studio

Jul 2020 - Oct 2020 (3 months)

Created social media content, wrote original content, and managed visual posts

AL

Translator

ALCEEA

Aug 2017 - Jan 2019 (1 year 5 months)

Provided on-site and online translations for customers and business owners

AO

Retail Floor Support

American Eagle Outfitters

Sep 2018 - Jan 2019 (4 months)

Provided customer assistance, managed dressing rooms, and performed cashier duties

IN

Retail Floor Support

INDITEX

Jul 2018 - Sep 2018 (2 months)

Provided customer assistance, managed dressing rooms, and performed cashier duties

LR

Academic Writer

Livingstone Research

Jan 2017 - Jan 2019 (2 years)

Wrote academic essays for college students on various topics

Education

Degrees, certifications, and relevant coursework

CM

CAAV (University of Audiovisual Media)

Diploma, Creative Screenwriting

2021 - 2022

Diploma in Creative Screenwriting.

GU

Guadalajara's University

Diploma, Cinema Studies

2019 - 2019

Diploma in Cinema Studies from the Image and Sound Department.

GU

Guadalajara's University

Bachelor's Degree, International Relations

2015 - 2018

Bachelor's Degree in International Relations with a focus on human rights.

AS

Autonomous University of Sinaloa

Diploma, European Studies

2014 - 2014

Diploma in European Studies for Parliament Model.

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan