DLDavid Lopez
@davidlopez
Customer Success Officer with experience
MexicoWhat I'm looking for
I am a dedicated and results-driven customer success professional with a strong background in managing customer relationships, resolving issues, and improving overall customer experience. With over 5 years of experience in customer-facing roles, I have developed a unique ability to understand customer needs and provide tailored solutions.
Throughout my career, I have worked with various companies, including Envato Market, Thinkific, and HCL - USAA, where I have honed my skills in customer success, service desk management, and content creation. My experience in handling customer tickets, managing refunds, and providing guidance on product usage has equipped me with the knowledge and expertise to excel in fast-paced and dynamic environments.
In addition to my professional experience, I am also a creative and passionate individual with a love for the arts, particularly cinema, screenwriting, and photography. I have pursued my interests through various freelance projects, including copywriting, content creation, and translation.
Experience
Work history, roles, and key accomplishments
Customer Success
Envato Market
Oct 2021 - Present (3 years 8 months)
Managed refund disputes, handled payments, and mediated customer support issues
Freelance Collaborator
PURE
Sep 2022 - Feb 2023 (5 months)
Handled customer tickets, processed refunds, and generated reports
Customer Success Agent
Thinkific
Jan 2021 - Aug 2021 (7 months)
Handled customer tickets, contributed to Knowledge Base, and escalated issues
Copywriter and Content Creator
Kepler Studio
Jul 2020 - Oct 2020 (3 months)
Created social media content, wrote original content, and managed visual posts
Service Desk Technician
HCL - USAA
Apr 2019 - Oct 2020 (1 year 6 months)
Handled customer chats and calls, resolved hardware and software issues
Translator
ALCEEA
Aug 2017 - Jan 2019 (1 year 5 months)
Provided on-site and online translations for customers and business owners
Retail Floor Support
American Eagle Outfitters
Sep 2018 - Jan 2019 (4 months)
Provided customer assistance, managed dressing rooms, and performed cashier duties
Retail Floor Support
INDITEX
Jul 2018 - Sep 2018 (2 months)
Provided customer assistance, managed dressing rooms, and performed cashier duties
Academic Writer
Livingstone Research
Jan 2017 - Jan 2019 (2 years)
Wrote academic essays for college students on various topics
Education
Degrees, certifications, and relevant coursework
CAAV (University of Audiovisual Media)
Diploma, Creative Screenwriting
2021 - 2022
Diploma in Creative Screenwriting.
Guadalajara's University
Diploma, Cinema Studies
2019 - 2019
Diploma in Cinema Studies from the Image and Sound Department.
Guadalajara's University
Bachelor's Degree, International Relations
2015 - 2018
Bachelor's Degree in International Relations with a focus on human rights.
Autonomous University of Sinaloa
Diploma, European Studies
2014 - 2014
Diploma in European Studies for Parliament Model.
Availability
Location
MexicoAuthorized to work in
Job categories
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