Fernando Vieyra
@fernandovieyra
I resolve customer account, billing, technical support, and sales needs in high-volume contact centers.
MexicoWhat I'm looking for
I've supported customers across Capital One Bank, Verizon, and AT&T in high-volume contact-center environments, resolving account, billing, payment, service, and technical concerns.
At TTEC supporting Capital One Bank, I assist with credit card account inquiries, explain account features and policies, and maintain compliance in a metric-driven setting.
At Tech Mahindra supporting Verizon, I managed service and billing questions while identifying customer needs and making relevant warm-sales recommendations. Previously, at AT&T Tech Support, I handled complex technical concerns and escalations with internal teams.
I also bring administrative experience processing payments, maintaining records, and coordinating with insurance companies and financial institutions. I'm comfortable with Windows, Mac OS, Android, iOS, Microsoft Office, and programming projects in C++ and Python.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
TTEC - Capital One Bank
Apr 2026 - Present (5 months)
Assisted customers with credit card account inquiries, billing, payments, and general account servicing while maintaining compliance standards.
Customer Service & Sales Representative
Tech Mahindra - Verizon
Nov 2024 - Mar 2026 (1 year 4 months)
Supported Verizon customers with account management, billing, and service questions, and identified needs to recommend products through warm sales opportunities.
Front Desk Associate / Administrative Assistant
Perla's Motors
Jun 2024 - Aug 2024 (2 months)
Processed customer payments, maintained records, and coordinated communications with insurance companies and financial institutions.
Senior Associate, Technical Care
AT&T Tech Support
Aug 2022 - Feb 2024 (1 year 6 months)
Provided technical support and troubleshooting for customer service issues, including complex concerns and escalations, while partnering with internal teams.
Education
Degrees, certifications, and relevant coursework
Fernando hasn't added their education
Don't worry, there are 90k+ talented remote workers on Himalayas
Availability
Location
MexicoAuthorized to work in
Salary expectations
Skills
Interested in hiring Fernando?
You can contact Fernando and 90k+ other talented remote workers on Himalayas.
Message FernandoGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
