I'm looking for my next big challenge. Along the past 12 years I've been working in the Customer success/Sales areas within a variety of companies and roles that have helped me achieve a keen sense of solving needs for both customers and internal management.
MCLooking for a job
Mauricio Cortes
@mauriciocortes
I'm an Account Manager based in Mexico City. I have experience in Customer Service and Sales.
MexicoExperience
Work history, roles, and key accomplishments
CSPerforming as client advocates and working with internal departments to ensure that client needs are understood and satisfied. Assisting with handling client complaints, collecting and analyzing data, and improving the overall customer experience.
• Developed and managed a team of account managers to ensure adherence to SLAs and customer service goals
• Reconciled account discrepancies and applied
FCWorked with Customer Service and Product Development departments to enhance overall customer experience. Served as the point of contact for customers from North America and Canada. Involved in assisting every step of the client's trajectory, handling Onbaordings and training, troubleshooting, up selling, Social Media escalations, credits and cancellations. Familiarized with Salesforce, Zendesk, am
Education
Degrees, certifications, and relevant coursework
Mauricio hasn't added their education
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Browse remote talentTech stack
Software and tools used professionally
Availability
Looking for a job
Location
MexicoAuthorized to work in
United States
CanadaSalary expectations
1k-2k USD
Social media
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