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RI@ricardoiduma
Experienced Customer Support and Technical Support Specialist.
MexicoI am an experienced Customer Support and Technical Support Specialist with a strong background in delivering exceptional service and support. My expertise lies in managing customer inquiries and providing effective solutions, ensuring a seamless experience for users. I pride myself on being detail-oriented and organized, which allows me to implement best practices in customer service.
Throughout my career, I have honed my skills in various customer support platforms such as Zendesk, Intercom, and Freshdesk. My role as a Customer Billing Support Specialist at ClickFunnels has equipped me with the ability to handle complex billing inquiries and manage customer feedback effectively. I was honored to receive the Best Culture Agent of the Year award in 2021 and 2022, which reflects my commitment to fostering a positive customer experience.
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Work history, roles, and key accomplishments
CLClickFunnels
Mar 2019 - Oct 2023 (4 years 7 months)
As a Customer Billing Support Specialist, I assisted customers with inquiries regarding subscriptions, refunds, and invoice management using Stripe. I responded to user inquiries through live chat and ticket systems, ensuring timely and empathetic support while collaborating with engineers to resolve issues.
TE Connectivity
Jul 2018 - Oct 2018 (3 months)
Managed a team of 18 people as a Production Supervisor at TE Connectivity, overseeing production processes and ensuring quality standards were met.
MAGNA (Sonora Forming Technologies)
Feb 2017 - Mar 2018 (1 year 1 month)
Oversaw a team of 56 as a Production Supervisor at MAGNA, focusing on production efficiency and team performance.
Faurecia Emissions Control Technologies
Apr 2011 - Apr 2014 (3 years)
Supervised production activities in a cross-border environment between Mexico and Germany, ensuring compliance with quality standards and efficient operations.
Degrees, certifications, and relevant coursework
UMMaster of Business Administration, Business Administration
UHBachelor of Engineering, Mecatronic Engineering
2006 - 2010
Software and tools used professionally
MexicoYou can contact Ricardo and 90k+ other talented remote workers on Himalayas.
Message Ricardo
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