Open to opportunities

Ricardo Iduma

@ricardoiduma

Message

Experienced Customer Support and Technical Support Specialist.

Mexico

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an experienced Customer Support and Technical Support Specialist with a strong background in delivering exceptional service and support. My expertise lies in managing customer inquiries and providing effective solutions, ensuring a seamless experience for users. I pride myself on being detail-oriented and organized, which allows me to implement best practices in customer service.

Throughout my career, I have honed my skills in various customer support platforms such as Zendesk, Intercom, and Freshdesk. My role as a Customer Billing Support Specialist at ClickFunnels has equipped me with the ability to handle complex billing inquiries and manage customer feedback effectively. I was honored to receive the Best Culture Agent of the Year award in 2021 and 2022, which reflects my commitment to fostering a positive customer experience.

Experience

Work history, roles, and key accomplishments

Customer Billing Support Specialist

ClickFunnels

Mar 2019 - Oct 2023 (4 years 7 months)

As a Customer Billing Support Specialist, I assisted customers with inquiries regarding subscriptions, refunds, and invoice management using Stripe. I responded to user inquiries through live chat and ticket systems, ensuring timely and empathetic support while collaborating with engineers to resolve issues.

Customer Support Technical Support Stripe Zendesk Intercom Freshdesk Communication Problem Solving Teamwork Documentation

Production Supervisor

TE Connectivity

Jul 2018 - Oct 2018 (3 months)

Managed a team of 18 people as a Production Supervisor at TE Connectivity, overseeing production processes and ensuring quality standards were met.

Team Management Quality Control Communication Leadership Problem Solving Time Management Process Improvement

Production Supervisor

MAGNA (Sonora Forming Technologies)

Feb 2017 - Mar 2018 (1 year 1 month)

Oversaw a team of 56 as a Production Supervisor at MAGNA, focusing on production efficiency and team performance.

Team Management Leadership Communication Problem Solving Quality Assurance Time Management Process Optimization

Production Supervisor

Faurecia Emissions Control Technologies

Apr 2011 - Apr 2014 (3 years)

Supervised production activities in a cross-border environment between Mexico and Germany, ensuring compliance with quality standards and efficient operations.

Production Management Quality Control Team Leadership Process Improvement Time Management Problem Solving