IOIsabel Olguin
@isabelolguin
Dynamic and results-driven professional with expertise in customer service and team leadership.
MexicoWhat I'm looking for
As a seasoned professional with over a decade of experience, I have excelled in various roles spanning customer service, team leadership, administration, and human resources. My expertise lies in optimizing operational efficiency, managing high-performing teams, and delivering exceptional customer experiences. I am committed to contributing to a company’s success through my skills in management, training, recruitment, and process improvement.
Throughout my career, I have held leadership positions that have allowed me to develop strong organizational and interpersonal skills. I have successfully led teams, implemented training programs, and conducted audits to ensure quality and adherence to procedures. My ability to analyze performance metrics and drive operational improvements has been instrumental in achieving both personal and team goals.
In addition to my professional experience, I hold an MBA from UTB-TSC and have a strong foundation in business and paralegal studies. I am passionate about leveraging my expertise to drive business growth and foster a culture of excellence within any organization I join.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
When and Where
Jan 2025 - Present (5 months)
Responsible for handling customer inquiries regarding bookings, processing reservation requests, managing cancellations, and ensuring customer satisfaction through efficient service.
Customer Service/Tech Support
Aventus
Nov 2024 - Dec 2024 (1 month)
Provided customer service and technical support for a kid's smartwatch, addressing technical issues and guiding customers through product concerns.
Virtual Assistant
Wright Way Emergency Services
May 2023 - Jul 2023 (2 months)
Managed collection calls regarding outstanding balances, processed work orders, and provided follow-up assistance to homeowners and insurance companies.
Move Specialist & Sales Representative
Porch
Feb 2023 - May 2023 (3 months)
Coordinated mover services for new residences, handled inbound calls from utility providers, and provided customized concierge services for clients.
Sales Representative & Quality Auditor
Hispand Consulting
Jul 2022 - Nov 2022 (4 months)
Verified customer information for home warranty requests, led a team of agents, organized training, and conducted audits to ensure quality and adherence to procedures.
Customer Service Supervisor
Teleperformance
Apr 2021 - Dec 2021 (8 months)
Supervised call center coordinators, developed team objectives, monitored performance metrics, and implemented support programs for agents.
Production Administrator
Nordex Group
Mar 2019 - Jul 2020 (1 year 4 months)
Created and managed production plans, controlled materials, tracked financial statistics, and coordinated meetings with cross-functional teams.
Legal Department Manager
Famsa, Inc.
Oct 2016 - Jul 2018 (1 year 9 months)
Oversaw portfolio recovery efforts, supervised legal advisors, and provided training to enhance recovery success rates.
Team Supervisor
Teleperformance
Jan 2014 - Jan 2015 (1 year)
Managed team performance, handled escalations, conducted coaching sessions, and generated performance reports for operational improvements.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Texas at Brownsville
Master of Business Administration, Business Administration
2014 - 2016
UBUniversity of Texas at Brownsville
Bachelor of Arts, Business/Paralegal Studies
2010 - 2012
Tech stack
Software and tools used professionally
Availability
Location
MexicoAuthorized to work in
Job categories
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