Angelo Outlaw Jr
@angelooutlawjr
Product Operations & Systems lead driving scalable SaaS workflows and CRM excellence.
United StatesWhat I'm looking for
I am a Product Operations & Systems leader with 13+ years building scalable SaaS workflows, CRM ecosystems, and operational analytics that improve customer experience, adoption, and business outcomes. I lead cross-functional initiatives, translate business needs into system solutions, and drive automation and standardized processes to increase delivery velocity and reduce manual effort.
My work includes designing executive-facing dashboards, implementing workflow automations that cut manual effort by 30%, and maintaining a 95% on-time delivery rate for large initiatives. I am passionate about mission-driven technology, education access, and human-centered product design, and I focus on creating measurable impact through data-driven decision-making and strong stakeholder collaboration.
Experience
Work history, roles, and key accomplishments
Salesforce Admin & Systems Lead
ApexAnalytix
May 2024 - Present (1 year 9 months)
Led product operations across 15+ stakeholders to improve system usability and delivery velocity; designed executive dashboards and workflow automations that reduced manual effort by 30% and improved adoption metrics.
QA Lead / Project Manager
Unqork
Mar 2022 - Apr 2024 (2 years 1 month)
Managed delivery of IT solutions and quality strategy for large-scale SaaS releases, maintaining a 95% on-time delivery rate and coordinating 10+ cross-functional stakeholders for feature launches.
QA Analyst
Power Home Remodeling
Aug 2019 - Mar 2022 (2 years 7 months)
Executed automated and SQL-based testing to achieve a 90% defect detection rate and developed data-driven solutions that streamlined product development and improved delivery reliability.
TEService Advisor
Tesla
Nov 2017 - Aug 2019 (1 year 9 months)
Coordinated high-priority customer initiatives and analyzed performance metrics to identify operational improvements, managing vendor relationships and producing comprehensive project reports.
Customer Support Specialist
Campaign Monitor
Nov 2016 - Nov 2017 (1 year)
Served as escalation coordinator for complex product issues, leveraged analytics to monitor performance metrics, and implemented Salesforce-based tracking to improve delivery effectiveness.
APManaged high-volume technical support operations and partner networks, developed training programs, and reported system performance to leadership to improve incident response and reliability.
Education
Degrees, certifications, and relevant coursework
Angelo hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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