Open to opportunities

Angelo Outlaw Jr

@angelooutlawjr

Message

Product Operations & Systems lead driving scalable SaaS workflows and CRM excellence.

United States

Message

What I'm looking for

I seek roles where I can lead cross-functional product operations, drive CRM and workflow automation, and deliver measurable improvements in adoption and operational efficiency.

I am a Product Operations & Systems leader with 13+ years building scalable SaaS workflows, CRM ecosystems, and operational analytics that improve customer experience, adoption, and business outcomes. I lead cross-functional initiatives, translate business needs into system solutions, and drive automation and standardized processes to increase delivery velocity and reduce manual effort.

My work includes designing executive-facing dashboards, implementing workflow automations that cut manual effort by 30%, and maintaining a 95% on-time delivery rate for large initiatives. I am passionate about mission-driven technology, education access, and human-centered product design, and I focus on creating measurable impact through data-driven decision-making and strong stakeholder collaboration.

Experience

Work history, roles, and key accomplishments

Current

Salesforce Admin & Systems Lead

Current

ApexAnalytix

May 2024 - Present (2 years 1 month)

Led product operations across 15+ stakeholders to improve system usability and delivery velocity; designed executive dashboards and workflow automations that reduced manual effort by 30% and improved adoption metrics.

Salesforce Administration Workflow Automation Product Operations Dashboards Requirements Gathering Stakeholder Management Documentation

QA Lead / Project Manager

Unqork

Mar 2022 - Apr 2024 (2 years 1 month)

Managed delivery of IT solutions and quality strategy for large-scale SaaS releases, maintaining a 95% on-time delivery rate and coordinating 10+ cross-functional stakeholders for feature launches.

Project Management QA Strategy Jira Risk Mitigation SaaS

QA Analyst

Power Home Remodeling

Aug 2019 - Mar 2022 (2 years 7 months)

Executed automated and SQL-based testing to achieve a 90% defect detection rate and developed data-driven solutions that streamlined product development and improved delivery reliability.

Test Automation SQL Agile Product Testing

Service Advisor

Tesla

Nov 2017 - Aug 2019 (1 year 9 months)

Coordinated high-priority customer initiatives and analyzed performance metrics to identify operational improvements, managing vendor relationships and producing comprehensive project reports.

Customer Service Stakeholder Management Performance Analysis Project Reporting MDS

Customer Support Specialist

Campaign Monitor

Nov 2016 - Nov 2017 (1 year)

Served as escalation coordinator for complex product issues, leveraged analytics to monitor performance metrics, and implemented Salesforce-based tracking to improve delivery effectiveness.

Customer Support Escalation Management Analytics Salesforce

Genius Administrator

Apple

Jul 2012 - Nov 2016 (4 years 4 months)

Managed high-volume technical support operations and partner networks, developed training programs, and reported system performance to leadership to improve incident response and reliability.

Technical Support CRM Incident Management Training Development performance reporting Reliability