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Chris Peltz

@chrispeltz

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Operations and Growth Strategist

United States

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What I'm looking for

Seeking a challenging role that leverages my data analytics and operational excellence skills to drive business growth and revenue growth.

As a seasoned Operations and Growth Strategist, I leverage data analytics to optimize sales and customer success, driving revenue growth and operational excellence. With a strong technology mindset and program management skills, I uncover opportunities and solve complex business challenges. My expertise spans customer success, product engineering, and sales operations, with a track record of success at high-tech companies like IBM, HP, Micro Focus, and OpenText.

Throughout my career, I've launched new SaaS products, established Customer Success organizations, and modernized platforms to drive operational efficiencies. I synthesize complex data into actionable insights that directly impact an organization's bottom line, enabling businesses to thrive in today's competitive landscape.

With a passion for data-driven insights and operational excellence, I'm dedicated to accelerating business growth and driving revenue growth through strategic initiatives and data analytics.

Experience

Director of Customer and Sales Insights

Micro Focus / OpenText

Oct 2021 - Oct 2022 (1 year)

Directed data-driven strategic initiatives focused on improving operational efficiencies of sales and customer success to stabilize and grow revenue. Developed a business intelligence tool that identified sales opportunities with forecasts based on customer and sales analytics. Introduced applications and workflow automation that enhanced the data collection process of win/loss insights across sal

Data Analytics Sales Automation Risk Management Customer Success Business Intelligence Tableau Operational Management

Customer Adoption and Retention Strategist

Micro Focus

Sep 2017 - Oct 2022 (5 years 1 month)

Led the execution of cross-functional programs involving 100+ team members for the IT Operations Management business that improved product adoption rates, customer retention, and overall customer growth. Directed on-premise to SaaS customer migration and new logo programs for the IT Service Management (ITSM) business. Introduced subscription offerings for ITOM, defining pricing structure and appro

Cross Functional Team Management Pro Product Adoption Customer Retention IT Service Management Subscriptions Pricing Structures Salesforce Sales

Chief of Staff, Customer Success

HP / Hewlett Packard Enterprise

Nov 2015 - Sep 2017 (1 year 10 months)

Co-founded the first Customer Success (CS) organization at HP Software, serving as Chief of Staff. Designed the CS team's operations workflow, optimized account assignments, and monitored performance through KPI dashboards. Managed the budget, approved funding for at-risk customer projects, and rolled out a Gainsight-based digital stack for Customer Success Management. Coordinated a customer at-ri

Customer Success Operations Operations Account Management Dashboards Budget Management Gainsight Customer Engagement Pro Product Adoption Operational Management

Chief Product Technologist

HP Software

Dec 2011 - Nov 2015 (3 years 11 months)

Chief Product Technologist for the Service & Portfolio Management (SPM) business in HP Software, executing new product launch strategies, go-to-market plans, and client growth initiatives for ITSM and Project and Portfolio Management (PPM) products.

Product Launch Go To Market Planning Growth Initiatives ITSM Project Management

Technology Program Manager

Apr 2009 - Dec 2011 (2 years 8 months)

Technical liaison between the CTO Office, HP Labs, and HP Software, incubating new product innovations. Led the Patent Portfolio Strategy program for HP Software. Drove standards adoption in HP and the broader industry.

Product Innovation