Open to opportunities

DeAnna Gurung

@deannagurung

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Product operations leader with a focus on growth and collaboration.

United States

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What I'm looking for

I am looking for a role that offers remote flexibility and opportunities for growth in a dynamic environment.

I am a product operations leader with over 7 years of experience in building scalable systems and processes that drive product and business success. My expertise lies in streamlining operations, translating complex needs into clear execution plans, and fostering collaboration across engineering, product, and business teams. I have a proven track record in health tech and SaaS, where I have utilized data tools and agile workflows to enhance cross-organizational communication.

At OscarHealth, I served as the Product Operations Manager, where I significantly reduced backlog by 90% within three months through efficient triage and sprint planning. My role involved overseeing roadmap execution and sprint delivery, ensuring seamless marketing delivery across various departments. I also conducted data deep dives to inform decision-making and support product experimentation, which has been crucial in enhancing user experiences.

In my previous roles at Justworks, I excelled in cross-functional execution and internal communication strategies, influencing product development through user data analysis. I am now seeking remote or hybrid Product Ops roles at high-impact organizations where I can leverage my skills to drive growth and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Partnership Manager, Health & Wealth Benefits

Current

Justworks

Mar 2024 - Jul 2024 (4 months)

Liaised between external benefit partners and internal product teams to align on systems, priorities, and delivery timelines. Supported go-to-market plans for partner-integrated products, collaborating with product marketing and compliance.

Partnership Management Go To Market Marketing Cross Functional Collaboration Compliance Communication Salesforce Figma

Current

Partnership Manager, Health & Wealth Benefits

Current

Justworks

Feb 2024 - Mar 2024 (1 month)

Liaised between external benefit partners and internal product teams to align on systems and delivery timelines. Supported go-to-market plans for partner-integrated products and delivered performance reporting to stakeholders.

Partnership Management Go To Market Planning Cross Functional Collaboration Communication Data Analysis Salesforce Figma

Product Operations Manager

Oscar Health

Jun 2022 - Mar 2024 (1 year 9 months)

Served as the strategic ops partner to the Plans & Benefits product pod, ensuring seamless marketing delivery across tech, customer service, and compliance. Reduced backlog by 90% within three months by implementing efficient triage and tracking systems. Oversaw roadmap execution and sprint delivery during key launches, enhancing internal processes and user experience.

Product Operations Agile PgAdmin Cross Functional Collaboration Account Management Customer Success

Product Operations Manager

OscarHealth

Jun 2022 - Mar 2024 (1 year 9 months)

Served as the strategic ops partner to the Plans & Benefits product pod, ensuring seamless Marketing delivery across tech, CS, and compliance. Reduced backlog by 90% within three months by implementing efficient triage, sprint planning, and tracking systems.

Product Operations Agile Data Analysis Cross Functional Collaboration Compliance Sprint Delivery

Product Support Specialist

Justworks

Nov 2020 - Jun 2022 (1 year 7 months)

Supported cross-functional execution of ACA compliance and annual benefits renewal, streamlining internal processes. Collected and analyzed user data to influence product development and prioritized bugs and enhancements based on business impact.

Product Operations Data Analysis Agile Customer Success Communication Salesforce Figma

Product Support Specialist

Justworks

Nov 2020 - Jun 2022 (1 year 7 months)

Supported cross-functional execution of ACA compliance and annual benefits renewal, streamlining internal processes. Collected and analyzed user data and support feedback to influence product development.

Product Support Data Analysis Cross Functional Execution User Feedback Compliance Agile Confluence

Customer Success Floor Coach

Justworks

Nov 2019 - Nov 2020 (1 year)

Improved internal support systems by developing SOPs and training to increase efficiency and reduce escalations. Served as operational SME to product managers for support insights and technical product gaps.

Customer Success SOP Development Training Operational SME Confluence Salesforce Communication

Customer Success Floor Coach

Justworks

Nov 2019 - Nov 2020 (1 year)

Improved internal support systems by developing SOPs and training to increase efficiency. Served as operational SME to product managers for support insights and technical product gaps.

Customer Success Training Development Confluence Communication Salesforce

Strategic Account Manager

Justworks

Apr 2018 - Nov 2019 (1 year 7 months)

Acted as an internal feedback loop for the product team by surfacing common client issues and advocating for solutions. Delivered benefits onboarding and platform training to clients, supporting scalable product adoption.

Account Management Training Clients Pro Product Adoption Communication Problem Solving Customer Success

Strategic Account Manager

Justworks

Apr 2018 - Nov 2019 (1 year 7 months)

Acted as an internal feedback loop for the product team by surfacing client issues and advocating for solutions. Delivered benefits onboarding and platform training to clients.

Account Management Training Clients Communication Customer Success

Education

Degrees, certifications, and relevant coursework

Hofstra University

Bachelor of Business Administration, Business Administration

2022 - 2024

Operated as the strategic ops partner to the Plans & Benefits product pod, ensuring seamless Marketing delivery across tech, CS, and compliance. Reduced backlog by 90% within three months by implementing efficient triage, sprint planning, and tracking systems.