Dannicka Troy

I’m a SaaS implementation and operations professional with 4+ years of experience leading cross-functional teams and scalable delivery operations across mid-market B2B SaaS organizations. I drive end-to-end system rollouts—requirements intake, configuration, integrations, QA, and go-live—while keeping teams aligned and launches predictable.

I’ve managed 15+ concurrent implementation projects and delivery teams, and I’ve delivered high-volume digital implementation work at DealerOn through 15+ concurrent website rollouts. I also focus on measurable operational outcomes, including optimizing contractor billing and accounts receivable workflows to reduce data error rates by 25% and save 20+ hours per month.

In my current role as Back Office Admin/Operations Manager, I streamline end-to-end contractor lifecycle operations through standardized workflows that improve data accuracy across financial and reporting systems. I optimize billing and revenue operations, accelerate cash flow and reporting reliability through accounts receivable and cross-system reconciliation, and build organizational capability with training programs, SOPs, and onboarding documentation.

Previously, I led SaaS implementations, strengthened implementation governance, automated data transformation workflows, and designed RBAC configuration standards for secure, scalable deployments. I’ve also driven quality and support improvements through root cause analysis, risk mitigation frameworks, and enablement—always with the goal of faster adoption and fewer escalations, and I’m excited to bring that approach to the next team that needs dependable, scalable delivery.