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Matthew Moore

@matthewmoore62

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Senior Product Operations Manager who streamlines B2B SaaS workflows with Aha!, Pendo, and AI-driven efficiency.

United States

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What I'm looking for

I’m looking to lead Product Operations and platform modernization in a B2B SaaS environment—setting standards, optimizing workflows with Aha!/Pendo, and using AI to improve productivity and roadmap alignment across teams.

I’m a Senior Product Operations Manager with 4 years of experience in streamlining processes for cross-functional teams in B2B SaaS companies. I specialize in enterprise software selection and migration, improving productivity by standardizing critical tools like Aha! and Pendo.

I co-founded the Product Operations team at Bontarra/Network for Good, where I established organization-wide standards and toolsets across the Product organization. I directed evaluations and led migrations to consolidate disparate platforms into standardized workflows, including integrations between Slack, Jira, Aha!, and Pendo.

I bring a practical, efficiency-first mindset to product work: I designed Aha! implementation architecture and workflows across three product lines and 40 scrum teams, linked day-to-day execution to strategic roadmapping goals, and leveraged AI tools like ChatGPT and Rovo (built-in LLMs) for research and automated documentation. I also have deep Business Analyst and QA experience, which helps me align requirements, delivery, and quality across the full lifecycle.

Experience

Work history, roles, and key accomplishments

Sr. Product Operations Manager

Bonterra / Network for Good

Apr 2022 - Jan 2026 (3 years 9 months)

Co-founded the Product Operations team and established standardized processes and toolsets across the Product organization, including roadmaps and Ideas Portals for 3 product lines and 40 scrum teams. Led enterprise software evaluation and rollout of Aha! and Pendo, built Slack/Jira/Aha!/Pendo workflows, and leveraged AI tools (ChatGPT, Rovo, built-in LLMs) to automate research and documentation.

Product Operations AHA Pendo Jira Product Roadmapping AI Assisted Research (ChatGPT Rovo)Workflow Automation

Business Analyst

Bonterra / Network for Good

Jul 2021 - Apr 2022 (9 months)

Drove product improvements for cloud-based fundraising software by gathering requirements, writing user stories using JTBD and SCI principles, and managing Jira Cloud workflows for agile delivery. Analyzed customer behavior with Heap and Fullstory and integrated Jira with Intercom and Zendesk to streamline feedback and support ticket workflows.

Business Analysis SCI Principles Jira Agile Development Heap Fullstory Intercom Zendesk

Business Analyst

TC Energy (formerly TransCanada Corporation)

Apr 2018 - Jul 2021 (3 years 3 months)

Supported platform modernization and migration to the Angular framework, serving as Production Release Manager for multiple software upgrades in an Agile environment. Coordinated requirements alignment and UAT (AWS), built end-to-end UAT test suites in Microsoft Azure DevOps for regression testing, and developed project analytics using SQL and forecasting models.

Business Analysis Angular Release Management AWS Azure DevOps SQL Google Analytics Gap Analysis

Lead QA Analyst

TC Energy (formerly TransCanada Corporation)

Feb 2017 - Apr 2018 (1 year 2 months)

Led QA for a $90M pipeline software project, designing and implementing a complete testing solution in an Agile Scrum/Kanban environment. Built regression testing using risk-based scenarios and hybrid automated/manual approaches, managed QA sprints and Git Flow in Microsoft Azure DevOps, and coordinated Azure UAT environment stability, defect triage, and SQL-based test data validation.

Software Quality Assurance Regression Testing Automated Testing Azure DevOps Git Flow UAT Defect Triage Kanban