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Bret Harrison

@bretharrison

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Senior Product Manager delivering scalable SaaS and workflow automation in regulated industries.

United States

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What I'm looking for

I am seeking a product role at a fast-paced startup or healthcare-focused SaaS company where I can drive product strategy, scale platforms, and improve operational efficiency.

I am a Senior Product Manager with 10+ years building SaaS, mobile, and workflow automation products for regulated industries such as healthcare and real estate.

I have scaled platforms to 85k+ monthly active users, optimized high-volume data pipelines handling 1.5M+ monthly enrollments, and led cross-functional teams of 25+ to improve release velocity and operational efficiency.

My work has reduced processing times by 40–60%, driven NPS improvements of 20%+, and recovered multimillion-dollar revenue through data integrity and reconciliation initiatives.

I combine technical depth in APIs, AWS, EDI, SQL, and CI/CD with customer-centric strategy, agile leadership, and hands-on operational execution to drive measurable business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Real Estate Operations

Current

Real Broker LLC

May 2024 - Present (1 year 8 months)

Supported operational workflows and CRM management for a 1,000+ client database, improving follow-up and engagement processes and coordinating cross-functional partners to reduce friction in client transactions.

CRM Management Client Engagement Workflow Optimization Open Houses Customer Discovery

Product Manager, Mobile

eXp Realty

Oct 2020 - Apr 2024 (3 years 6 months)

Led development of a multi-platform enterprise mobile app with 85k+ MAU across 23 countries, driving 100% initial adoption and launching features that raised monthly NPS by 20% while improving release velocity by 35%.

API Integration AWS Product Roadmapping User Research Team Leadership Release Management

Director, Business Operations

Softheon

Mar 2020 - Oct 2020 (7 months)

Oversaw operations supporting 1.5M+ monthly enrollments and 42 SLAs, increasing SLA compliance from 84% to 97% and improving operational efficiency by ~25% while scaling a team from 0 to 12 and boosting client satisfaction.

Operations Management SLA Management Process Improvement Team Building Reporting Enrollment

Product Manager, Healthcare

Softheon

Oct 2014 - Mar 2020 (5 years 5 months)

Owned end-to-end enrollment processing for high-volume Healthcare SaaS (150k daily, 1M+ peak), reducing ideal-case processing from 18 to 7 hours, recovering $6M+ via reconciliation, and cutting data-interchange bugs by 25%.

Data Pipelines SQL Reconciliations Process Optimization BI Reporting