Kash User

I’m a Product Manager with 5+ years of experience guiding digital products across the full lifecycle, combining strong analytical thinking with clear communication to support data-driven decisions. I focus on user journeys, measurable outcomes, and practical execution that keeps teams aligned.

At Altrata (March 2022–Present), I consolidate 5 separate Salesforce applications into a single unified product—preserving full functionality parity while expanding platform capabilities to reduce admin overhead and simplify rollout. I improve the end-to-end customer journey by removing key friction points from customer feedback and internal support signals, driving a 20% lift in active adoption.

I turn qualitative feedback and usage insights into clear, shippable Jira work with tight scope and iterative releases, improving feature satisfaction 25% among priority customer segments. I run an execution cadence with release notes, fast bug triage, and lightweight reporting that ties shipped work to engagement and retention signals.

Previously at Nestlé (June 2018–Nov 2021), I served as a project manager lead across 3+ enterprise teams, supporting agile ceremonies and retrospectives for 12+ workstreams. I also worked end-to-end on claims management, analyzing enterprise data to improve processes and cutting caseload by 50%, and reduced unauthorized deduction balances from $2M to $300K within 12 months.