Open to opportunities

Craig Wardlaw

@craigwardlaw

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Product-oriented strategist and technical translator driving AI-enabled process and product improvements.

United States

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What I'm looking for

I seek a role leading product or operations teams where I can apply AI-driven automation, streamline processes, mentor staff, and drive cross-functional delivery in a growth-oriented, human-centered environment.

I am a versatile, entrepreneurial product leader with 10+ years of experience bridging technology, operations, and customer needs to deliver scalable solutions.

I have led cross-functional teams through multi-year transformations, integrating RPA, AI tools, and cloud systems while preserving human-centered design and regulatory compliance.

I co-founded startups, validated product-market fit, and directed brand and CX work from MVP to beta, while creating go-to-market materials and stakeholder-facing presentations.

I mentor teams through change, develop training and documentation, and use Lean Six Sigma and AI-driven automation to streamline processes and improve project velocity and KPIs.

Experience

Work history, roles, and key accomplishments

Manager, Fulfillment & Member Communications

Pager Health

Feb 2012 - May 2025 (13 years 3 months)

Led scaling of member engagement communications across millions of patients, integrating RPA, AI tools, and cloud systems to modernize legacy workflows and improve project velocity. Developed training, documentation, and cross-team protocols to ensure regulatory compliance and human-centered design during transformation.

RPA Integration Change Management Process Optimization & Compliance Documentation Jira

Co-Founder

NucleoCare

Oct 2016 - Dec 2017 (1 year 2 months)

Directed brand development and CX mapping from MVP to beta launch, translating clinical requirements into product features and representing the product to prospective partners with pitch decks and demos.

Product Strategy Customer Experience Stakeholder Engagement Pitch Cross Functional Collaboration Prototyping

Co-Founder

Janus Legal

Aug 2012 - Jul 2015 (2 years 11 months)

Co-founded a remote team to build a SaaS legal intelligence tool, owned product-market fit validation, and shaped the roadmap via iterative customer interviews and prototypes.

Product Market Fit Roadmapping SaaS Remote Team Leadership Prototyping

Senior Quality Analyst

Sharecare

Sep 2003 - Nov 2011 (8 years 2 months)

Spearheaded process redesigns using Six Sigma tools to reduce communication errors and led cross-functional workshops to improve coordination between design, print, and technology vendors tied to business KPIs.

Six Sigma Process Improvement Root Cause Analysis Quality Assurance Vendor Management Continuous Improvement

Co-Founder

Greenhouse Marketing & Media

Jan 2001 - Apr 2003 (2 years 3 months)

Built and ran a marketing agency focused on integrated campaigns and strategic storytelling for clients, overseeing creative and operational delivery.

Marketing Strategy Integrated Campaigns Storytelling Client Management Creative Direction Brand Development