Andrew Reynolds

Serve as the primary point of contact for 50+ accounts across the full client lifecycle; build trust-based relationships with key stakeholders and manage program plans, risks, and growth opportunities. Design and deliver product training and best practice presentations tailored to each client's needs.

Managed a B2B client portfolio as primary point of contact. Built strong client relationships and consistently exceeded satisfaction and retention benchmarks in a fast-paced environment.

Led a team of 25 recruiters and 30 offshore staff supporting enterprise healthcare clients. Drove process improvements and cross-functional collaboration across operations, compliance, and client delivery.

Earned President's Club recognition managing a portfolio of 150 enterprise healthcare accounts, including large multi-site organizations. Drove 50% month-over-month revenue growth and achieved an NPS of 80% and 80% client retention rate.

Managed multiple concurrent complex client engagements with full accountability for program plans, milestones, risk management, and client satisfaction, consistently delivering on time and within budget.

Managed 50 client accounts through the full lifecycle, achieving an 80% retention rate and driving a 50% revenue increase within one year. Built executive relationships and delivered presentations and training to diverse audiences.

Generated 15 qualified meetings per month, 50% above quota, through strategic outreach, data analysis, and strong relationship-building skills.

Graduated with a Bachelor of Business Administration in International Business.