I've supported customer-retention and loyalty initiatives at BPO Global Services, handling bilingual customer inquiries and account issues while maintaining service quality under pressure.
At OneLink, Webhelp, and Concentrix, I performed customer support, quality auditing, data analysis, and backend activities to improve accuracy and workflow execution. My background also includes coordinating business operations at SocialAtom Group and supporting marketing and publicity work at Casa Productora Telecinco.
I've managed restaurant and music-business operations and supported health-administration responsibilities. I hold a Bachelor's in International Business Management from EAFIT University, with training in project management, supply chain management, strategic planning, customer service, and international auditing standards.
