Open to opportunities

Mhammed Ray

@mhammedray

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Customer advisor with expertise in improving client satisfaction.

Morocco

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What I'm looking for

I am looking for a role that values customer-centric approaches and offers opportunities for professional growth.

I am a dedicated customer advisor with a strong background in enhancing client satisfaction and service quality. My experience spans various roles, including sponsorship management and customer service, where I have successfully implemented policies that prioritize customer needs. I thrive in dynamic environments and am passionate about helping clients navigate their unique situations.

Throughout my career, I have demonstrated my ability to analyze and improve service processes, leading to increased customer satisfaction. At Teleperformance, I managed over 150 client queries, providing tailored solutions that empowered clients to make informed financial decisions. My commitment to excellence is reflected in my successful contract negotiations with national companies during my tenure as a Sponsorship Manager.

Experience

Work history, roles, and key accomplishments

Customer Service Agent

Cnexia

Sep 2023 - Present (1 year 9 months)

Handled various customer requests concerning billing and technical troubleshooting. Provided support and resolved issues efficiently to ensure customer satisfaction.

Customer Support Billing Technical Troubleshooting Customer Relationship Management

Customer Advisor

Teleperformance

Aug 2021 - Present (3 years 10 months)

Improved customer satisfaction through developing and implementing high-quality service policy. Successfully answered queries for over 150 clients, helping them to make financial decisions according to their own unique situations.

Customer Service Customer Satisfaction Policy Implementation Problem Solving

Sponsorship Manager

Para-University Club (LEO)

May 2014 - Present (11 years 1 month)

Analyzed and improved the content of sponsorship applications. Successfully closed contracts with several well-known national companies.

Contract Negotiation Business Development Relationship Management

Education

Degrees, certifications, and relevant coursework

ELMAARIF

Baccalaureate of Experimental Science, Experimental Science

Completed studies in experimental science, gaining foundational knowledge in various scientific disciplines. Developed analytical and problem-solving skills through coursework.

University of Rabat

Bachelor degree, Statistics and Economics

Studied Statistics and Economics, focusing on quantitative analysis and economic principles. Gained expertise in data interpretation and economic modeling.