zainab qafas

I am a dedicated customer service professional with over 3 years of experience in call centers, specializing in customer retention, dispute resolution, and back-office support. My journey in the customer service industry has equipped me with the skills to handle inquiries efficiently, process refunds and returns, and maintain high service quality. I pride myself on my ability to adapt to fast-paced environments while ensuring customer satisfaction.

In my current role as a Back Office Agent, I process refund and return requests, verify transactions, and coordinate with internal teams to resolve customer concerns. Previously, as a Loyalty & Retention Agent, I managed customer accounts to improve retention rates and provided personalized offers to prevent cancellations. My experience as a Customer Service Representative further honed my skills in resolving inquiries and managing customer databases effectively.