Open to opportunities

Andreia Pinto

@andreiapinto

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Customer Service Agent blending logistics, e-commerce support, and digital marketing expertise.

Portugal

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What I'm looking for

I’m looking for a customer-focused role where I can combine customer service, logistics coordination, and e-commerce/digital marketing skills to improve satisfaction, streamline operations, and grow into higher-responsibility support or ops work.

I’m a Customer Service Agent focused on fast, accurate resolutions that protect customer satisfaction and keep operations moving. In my current role, I manage inquiries, coordinate logistics and transportation schedules, and maintain detailed records to support reliable service delivery.

Previously, I worked as a Customer Care & E-Commerce Assistant, where I served as the primary contact for online orders—answering questions, resolving issues, and keeping the e-commerce experience smooth. I managed e-commerce operations in Shopify (product uploads, photography, descriptions, and order processing), handled CRM and after-sales support, monitored payments, and created email marketing campaigns with MailChimp.

I’ve also built my commercial and marketing foundation through roles in sales and marketing and marketing support. As a Commercial Manager, I drove sales, identified opportunities for new contracts, analyzed data to generate reports, supported the marketing team, and strengthened client relationships by reaching out to customers and attending fairs.

Across my experiences, I consistently combine customer empathy with practical execution, using tools like Advanced Excel, Google Analytics, and Magento/Shopify workflows to improve accuracy and efficiency. I’m energized by work that blends communication, problem-solving, and digital tools—because better support and better data lead to better outcomes.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Agent

Current

Garland Transport Solutions, Lda

May 2023 - Present (3 years 1 month)

Managed customer inquiries and coordinated timely resolutions to support high customer satisfaction. Coordinated logistics and transportation schedules while maintaining accurate records of interactions and transactions.

Customer Support Logistics Coordination Customer Satisfaction Record keeping Transaction Management

Commercial Manager

Moldacampon Unipessoal Lda

Sep 2020 - Aug 2021 (11 months)

Managed client relationships and commercial activities while supporting product production and fulfillment. Coordinated packaging and shipping activities and handled operational management in NAVision.

Commercial Management Client Relationship Management Navision Production Quality Management LED UV Flatbed Printing

Creative Intern

Moldacampon Unipessoal Lda

Jan 2020 - Sep 2020 (8 months)

Supported the marketing team by managing social media channels, communicating with clients and affiliate networks, and assisting with marketing deliverables. Analyzed data to generate reports, supported sales, and collaborated with the technical team during the product development process.

Social Media Management Marketing Support Client Relationships Data Reporting Sales Support Communication

Digital Marketing Assistant

Christys’ & Co Ltd

Jun 2019 - Dec 2019 (6 months)

Supported the marketing department by creating and dispatching email campaigns and designing website visuals and seasonal brochures. Organized photoshoots, managed website uploads, and supported Magento 1 & 2 activities including order processing and refunds.

Mailchimp Magento Email Marketing Website Management Adobe Photoshop Adobe Illustrator adobe indesign

Education

Degrees, certifications, and relevant coursework

FEPSA - Portuguese Felts S.A

Sales & Marketing

2021 - 2022

Sales & Marketing training completed from 2021 to 2022.

Darwin Strategic Consulting Lda

Advanced Excel, Advanced Excel

Advanced Excel training completed in 2021.

Escola de Estética Dourival

Level IV, Beautician / Cosmetology

2013 - 2015

Activities and societies: Communicated with clients, handled order processing following production/shipping, and managed social media to build client relationships.

Level IV training in Beautician/Cosmetology completed from 2013 to 2015.

ESAD - Escola Superior de Artes e Design (Matosinhos)

Bachelor of Arts (BA), Fashion Design

2008 - 2013

Activities and societies: Supported social media, brochure/catalogue design, and website management.

BA degree in Fashion Design completed from 2008 to 2013.

Paulo Faustino (Digital Marketing Academy)

Digital Marketing Academy, Digital Marketing

2021 -

Activities and societies: E-commerce operations (Shopify), CRM management and after-sales support, email campaigns (MailChimp), website banners/web visuals, affiliate/blog/online marketing support.

Digital Marketing Academy program focused on e-commerce and digital marketing.