Open to opportunities

Ruben Rodrigues

@rubenrodrigues

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Customer service professional with 5+ years of diverse experience.

Portugal

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive company culture.

With over five years of experience in customer service, I have honed my skills in providing fast, accurate, and empathetic support to a diverse clientele. My journey began in the hospitality sector, where I developed a strong foundation in customer interaction and service excellence. As a Front Office Manager, I successfully managed operations, ensuring a seamless experience for customers while maintaining high standards of service.

Currently, I am employed at Social Security Portugal, where I handle complaints, provide solutions, and assist with sensitive calls, including those on the Domestic Violence and National Emergency lines. My ability to adapt to fast-paced environments and manage multiple responsibilities has been key to my success. I am eager to expand my horizons and seek international opportunities that will allow me to leverage my skills in new and challenging contexts.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Social Security Portugal

Oct 2022 - Present (2 years 9 months)

Responsible for handling complaints, providing solutions, and assisting callers with inquiries about services and benefits. Managed escalations and scheduled appointments while supporting domestic violence and emergency lines.

Scheduling Communication Empathy Teamwork Multitasking

Front Office Manager

Audição Activa

Feb 2020 - Jan 2022 (1 year 11 months)

Managed office operations including stock control, email correspondence, and customer service. Handled telemarketing and maintained financial records while being the first point of contact for clients.

Customer Service Telemarketing Email

Hearing Aid Promoter

Audição Activa

Aug 2019 - Feb 2020 (6 months)

Promoted national hearing surveys and trained new promoters. Managed promotional materials and reported on customer feedback while implementing promotional activities.

Promotional Activities Training Customer Feedback Reporting Communication Teamwork

Waiter

Casa da Sé

Aug 2019 - Aug 2019 (0 months)

Provided food and beverage service, managed sales, and maintained shop operations. Responsible for customer service and stock management.

Customer Service Sales Management Food Service Operations Teamwork Communication Multitasking

Hearing Aid Promoter

Audição Activa

Oct 2018 - Jan 2019 (3 months)

Conducted cross-country promotions for hearing aids and managed promotional materials while providing daily reports on progress.

Promotional Materials Reporting Communication Teamwork Marketing Training Sales

Stock Supply and Management Intern

City Council of Idanha-a-Nova

May 2018 - Jun 2018 (1 month)

Assisted in stock supply management, gaining practical experience in inventory control and supply chain processes.

Supply Chain Communication Teamwork Reporting

Education

Degrees, certifications, and relevant coursework

City Council of Idanha-a-Nova

Internship, Stock Supply and Management

2018 - 2018

Internship focused on stock supply and management, gaining practical experience in inventory control and supply chain processes.

Polytechnic of Castelo Branco

Bachelor's Degree, Commercial Management

2015 - 2018

Studied various aspects of commercial management including marketing fundamentals, financial accounting, consumer behavior, and logistics. Developed skills in commercial planning, strategy, and management accounting.

Polytechnic of Castelo Branco

Technological Specialization Course, Management and Organization of Events

2015 - 2016

Completed a specialization course focusing on management and organization of events, covering project management, events marketing, and communication strategies.