Inês Pereira

As an Online Reputation Management specialist, engaged with customers on social media, addressed feedback, and developed strategies to enhance brand sentiment.

Handled bookings and medical escalations for the UK, Ireland, and US markets, engaging with patients through various communication channels.

Provided customer support for FARFETCH, addressing concerns and collaborating with delivery partners to enhance the luxury shopping experience.

Managed customer communications for Portuguese and Spanish markets, handling inquiries, deliveries, and inventory information while assisting associated stores.

Completed a photography course focusing on techniques and image/video editing software, culminating in a portfolio submission.

Served as Cabin Crew, prioritizing safety and first aid while delivering exceptional in-flight service. Acted as a brand representative, ensuring customer comfort and satisfaction.

Worked as a Sales Assistant at C&A, focusing on customer service and product sales. Engaged with customers to provide advice and maintain a friendly relationship, ensuring a positive shopping experience.

Achieved C2 Proficiency in English through a rigorous examination process, demonstrating the highest level of language knowledge.

Participated in pedagogical training of trainers, studying and practicing teaching methodologies, with competencies recognized by DGERT and IEFP.

Focused on Management Assistance and Translation, covering subjects such as English, Spanish, German, Economics, Law, Informatics, and Communication.

Studied various subjects including English, Portuguese, Spanish, Geography, Philosophy, History, and Physical Education, focusing on the Humanities field.