Looking for a job

Catarina Carneiro

@catarinacarneiro

Project Manager and Customer Service professional at C-Pack Creative Packaging Portugal, coordinating B2B cosmetics projects from quotation to delivery.

Portugal

Message

What I'm looking for

I intend to grow in customer service, project management, or a related field, and I'm willing to relocate.

At C-Pack Creative Packaging Portugal, I managed B2B customer projects in the cosmetics industry for more than 15 worldwide client accounts. I coordinated projects from initial quotation through final delivery and invoicing, working with internal teams and stakeholders across the order lifecycle.

At Tools Pro Store, I managed marketplace operations on Amazon, Worten, and CDiscount, including customer support, orders, inventory, and logistics. I monitored performance indicators, maintained account health above 90%, and managed a portfolio of more than 1,000 SKUs.

At MediCapilar, I handled patient reception, customer support, appointments, stock control, and day-to-day clinic operations. I also created a mobile app project during my postgraduate studies in Digital Marketing, using Adobe XD, workflows, and market research.

Experience

Work history, roles, and key accomplishments

Project Manager & Customer Service

C-Pack Creative Packaging Portugal

Jan 2025 - Jan 2026 (1 year)

Managed B2B customer projects in the cosmetics industry for more than 15 worldwide client accounts, coordinating multiple projects simultaneously. Supported customer retention activities and contributed to sales growth.

Project Management Customer Service B2B Cross functional Coordination Odoo Customer Satisfaction OTIF

E-commerce & Customer Service

Tools Pro Store

Jan 2023 - Jan 2025 (2 years)

Managed marketplace operations on Amazon, Worten, and CDiscount, including customer support, order processing, inventory management, invoicing, returns, and logistics coordination. Monitored KPIs, maintaining account health above 90% and managing a portfolio of more than 1,000 SKUs.

Ecommerce Amazon Seller Central Customer Service Inventory Management SAP KPI Monitoring B2B B2C

Administrative Assistant

MediCapilar

Jan 2022 - Jan 2023 (1 year)

Managed cash handling, stock control, patient reception, and day-to-day clinic operations. Provided in-person and online customer support (B2C) and administrative assistance.

Administrative Support Customer Service Cash Handling Stock Control Appointment Scheduling

Education

Degrees, certifications, and relevant coursework

Instituto Superior de Contabilidade e Administração do Porto

Postgraduate, Digital Marketing

2020 - 2022

Grade: 17

Postgraduate in Digital Marketing with a grade of 17. Created a mobile app for a project using Adobe XD, workflows, and market research.

Aveiro University ISCAA

Bachelor's, Marketing

2016 - 2019

Grade: 15

Activities and societies: Logistics Team: AtUAliza.te - Marketing Conferences - 9th and 10th edition. Internship at Hotel Moliceiro in Aveiro - Marketing plan and admin tasks.

Bachelor's in Marketing with a grade of 15. Participated in logistics for AtUAliza.te Marketing Conferences and completed an internship at Hotel Moliceiro.