ευαγγελια κοκλα
@0001512
Dedicated customer care representative skilled in resolving issues and improving customer satisfaction.
PortugalWhat I'm looking for
I am a dedicated customer care representative with proven success resolving inquiries and complaints, achieving a 90% resolution rate and driving service improvements through feedback and surveys. I draw on experience as a store manager to lead teams, manage inventory, hit sales targets, and provide exceptional customer service.
I bring digital marketing and e-commerce training, including HubSpot and digital advertising coursework, plus skills in SEO optimization, content research and development, and time management. I am collaborative, a fast learner, and passionate about using digital strategies to enhance customer experience and operational efficiency.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Teleperformance
Dec 2024 - Present (9 months)
Resolved customer inquiries and complaints with a professional, friendly approach, achieving a 90% resolution rate and driving service improvements through feedback surveys.
Store Manager
Arta
Feb 2017 - Present (8 years 7 months)
Led store operations, implemented inventory management strategies that reduced stock shortages and increased profitability, and improved productivity while achieving sales targets.
Education
Degrees, certifications, and relevant coursework
HAHubSpot Academy
Certificate, Digital Marketing and E-commerce
Completed digital advertising and digital marketing courses covering advertising, content marketing, SEO, and e-commerce fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
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